Resident Liaison Officer

Purkiss Building is looking for an approachable Resident Liaison Officer with exceptional communication and organisational skills to facilitate dialogue between residents and contractors, ensuring the smooth running of refurbishment projects.

Resident Liaison Officer
Portsmouth, PO1 1QZ

• Full Time (37.5 hours per week)
• Temporary position from February - November 2024

Please Note: Applicants must be authorised to work in the UK

We are a Portsmouth-based family operated building services business with over 30 Years of experience.

We specialize in projects within occupied buildings, working closely with our clients to solve problems & exploring the most effective methods in delivering our service.

About the Resident Liaison Officer Role:

The role of the Resident Liaison Officer is a vital one for many residents as you will be the first person they meet. You will facilitate the smooth running of projects before, during and after major refurbishment works programmes, ensuring that customers are left fully satisfied.

Maintaining positive relationships between the residents, sub-contractors, client representatives and the company is a pivotal part of the position.

Responsibilities:

• Produce and oversee the production of appropriate communication material, e.g. letters, leaflets, newsletters, for site distribution or display, in relation to the planned refurbishment works.
• Visit tenants directly to explain the nature and scope of work involved, conduct a 'site introduction’, ascertaining their individual requirements, arrange appointments/start dates and monitor access to individual properties.
• Oversee and administrate the tenant complaints procedure, and overseeing corrective action to prevent future re-occurrence.
• Manage and administrate tenant satisfaction monitoring, producing regular performance reports.
• Consult with residents and tenants’ groups, arranging meetings to communicate programme reviews, receive tenant feedback and discuss any other agenda items.
• Work in close conjunction with team members to identify and optimise any participation opportunities that may arise during the course of the project.
• Implementation and co-ordination of tenant consultation and communication relating to programmes of large scale refurbishment works.
• Ensure residents receive agreed written and verbal notifications of the commencement of works.
• Advise and guide residents while the work is going on. Carry out follow-up resident courtesy visits.
• Create tenant profiles and undertaking home surveys before work commencement.
• Brief tenants on safety and security issues, ensuring residents receive comprehensive literature and are aware of all relevant Health & Safety requirements.
• Maintain a complaints procedure and deal with disputes and damage claims.
• Ensure both the resident and their home are treated with respect and consistency with our Code of Conduct.
• Identify special needs or circumstances of individual residents and ensure our service is tailored accordingly.
• Issue notices for access and report all defects.

About you:

• Able to Problem Solve and deal with issues and complaints through to satisfactory resolution.
• Excellent Communication Skills - to give clear understanding of works to occur to the tenants, making home visits to ensure residents are fully consulted regarding options and choices.
• Team Player - able to build rapport and liaise with the contractors and anyone else who is involved with the improvement works in the residents’ home.
• People Focussed - attend organised community events and interact sensitively with others; acknowledging their feelings and responding to their concerns.
• Will possess general office and administrative skills and be able to collect data accurately and monitor the collection and accuracy of data collected by others.
• Friendly and Approachable. Work closely with site manager and able to deal with occasional difficult residents.

Benefits:

• Competitive rates of pay of £16 per hour
• Company phone provided
• Company laptop provided
• Accumulated holiday pay

How to apply for the role:

If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

You can also contact us directly on if you have any further questions.

You must be authorised to work in the UK. No agencies please.

Other suitable skills and experience include Tenant Liaison Officer, Community Support Worker, Social Care, Social Worker, Housing Officer, Housing Support Officer, Housing Administrator, Public Liaison Officer