Resident Liaison Officer

Resident Liaison Officer

Location:Ilford

Salary: 24 - 28 an hour

Duration: Temporary

Greenacre are pleased to be supporting an organisation who are looking to recruit a Resident Liaison Officer on a temporary basis.

What will you do in the role?

• To manage complaints, working with the customer experience team through the complaints process, receiving, taking ownership and providing written responses, follow up visits and investigations as required. To continuously identify ways of delivering the service in a more efficient and effective way.
• To be the primary point of contact for residents having work carried out to their home, estate or communal area attending pre-work surveys as required.
• Regularly visit site, open properties, and ensure residents are kept fully informed of what work will be taking place and when through effective communication mediums

Experience needed:

• Previous experience in an RLO role.
• Knowledge and experience of key factors and methods required to sustain, promote, and ensure effective resident involvement, and consultation.
• Experience of providing a customer-focused, high-quality service

To discuss this role in more depth, please phone Kelly Power on (phone number removed)

This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.