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Form of work
SalaryThis is an exciting opportunity to join the multi-award-winning Facilities team at Manchester Met within Residential and Conference Services Department. On their journey to become the best Facilities department in the sector and support the University's ambitions of becoming the best modern University in the UK.
Here within Residential Services, we pride ourselves on creating a student community, where students are provided with a safe, inclusive, and enjoyable place to live and the Student Experience is incorporated in every aspect of what we do!
About the role:
We are looking for an energetic, approachable individual with a passion for Customer Service, customer engagement and a strong team ethos, who will be the front face of our service to our Residents!
The role will be a varied one, including servicing our receptions, conduction room inspections, being involved in student events and assisting with our summer residential conferencing.
- Providing exceptional and engaging Customer Service
- Being a point of contact for students with queries
- Managing Resident's post
- Managing building access
- Logging maintenance jobs and liaising with residents & contractors
- Contribute to the development of the service
The working hours for this role are:
Monday – Friday
Shift patterns: 08:00 - 15:30, 10:30 - 18:00 and 14:30 - 22:00.
There is also a requirement to work 1 or 2 Saturdays per month for which you will receive a day off in lieu.
This role attracts a Shift Allowance of £2,633.64 in addition to the basic salary.
To apply:
Please submit your CV and covering letter via our application portal.
For informal enquiries, please contact Terry Lancaster - Residence Manager by email at T.Lancaster@mmu.ac.uk
Manchester Metropolitan University is committed to supporting the rights, responsibilities, dignity, health and wellbeing of staff and students through our commitment to equality, diversity and inclusion.
We promote applications from all sections of the community, irrespective of background, belief or identity, recognising the benefits that a diverse organisation can bring. We particularly encourage applications from Black and Minority Ethnic candidates, who we recognise are underrepresented in this area.
We recognise the benefits and importance of an environment that supports flexible working and are open to conversations about this throughout the application process.
