Responsive Maintenance Manager

Our client, based in Hampshire, is currently recruiting for a Responsive Maintenance Manager on a four month temporary contract, with the view to extend.

The position is due to start immediately on a full-time basis. The daily rate is £350 - £380 per day via an umbrella company.

The ideal candidate will have experience managing a responsive repairs team within either a Housing Association or Local Authority and have previously managed Surveyor’s.

Duties will include (but are not limited to):

• Managing the responsive repairs team which includes seven members of staff, Surveyor’s and a Contact Centre Manager who leads the housing hub team and deals with complaints and scheduling of repairs

• Managing and motivating the technical team and Repairs Housing Hub to successfully deliver the housing responsive repairs service

• Ensuring the housing landlord service delivers a safe and compliant responsive repairs service to all tenants and residents within budget, on time, and getting it right first time

• Ensuring that all landlord housing repairs performance targets are met through robust contract management

• Supporting and driving the transformation of the responsive repairs service through digital applications in landlord housing, ensuring that data is gathered and used as effectively as possible to shape the housing landlord repairs services

• Ensuring the delivery of effective communications, putting the customer at the heart of everything we do and building positive relationships with all tenants, residents, and stakeholders

Experience required:

• Experience of working in the social housing maintenance sector

• Experience of managing a responsive/reactive maintenance team

• Broad experience of working with term maintenance contracts, schedule of rates and contractor claims

• Knowledge and experience of applying housing repairs legislation, guidelines, regulations, code of practice and service standards

• Analysing and preparing statistical information

• Significant experience of supportive staff management with the ability to lead, motivate and enthuse staff

• Experience of report writing and policy and procedure formulation

• Project Management skills

• Experience of managing a budget

• Experience of identifying organisational improvements and interventions through business intelligence and statistical data

Skills, knowledge and expertise required:

• Strong customer focus and commitment to the principles and practices of excellence customer service

• Excellent communication skills and ability to communicate effectively with a varied range of tenants, residents, and stakeholders

• Change skills - a positive commitment to change and continuous improvement of services delivered to tenants and leaseholders

• Excellent IT skills across a range of applications

• Good and demonstrated contract management skills monitoring contractor performance and productivity

• Project Management – ability to respond and work to targets/priorities

Working hours:

• 37 hours per week

• Monday – Friday, 9am-5pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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