Retail Operations & Maintenance Assistant Manager, Southern Europe

Founded by British makeup artist, Charlotte Tilbury MBE, in 2013, Charlotte Tilbury Beauty revolutionised the face of the global beauty industry by de-coding makeup application for every person, at any age, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty, continues to break records across countries, channels, and categories.

What the job does:

The Retail Operations & Maintenance Assistant Manager is a key role within the Retail team, reporting into the Regional Sales and Operations Manager working closely alongside the Retail team, Project Management team, EMEA Store Design & Visual Merchandising team, Supply chain & our external vendor partners. A fast-paced & exciting role, ensuring all elements of our Store environment projects are executed across both our existing & expanding estate across the regions.

Key Responsibilities:

Maintenance

• Ensure Store & VM Maintenance reported issues are resolved to a high standard, timely manner and within budget
• Manage all Maintenance tickets from submission to completion, ensuring relevant suppliers are notified and communication is kept fluent between all parties
• Raise PO’s for all works completed and ensure any payment issues are resolved.
• Work closely with VM team to ensure all counters are displayed to a high standard and complete any necessary update orders and tasks.
• Provide quarterly analysis in partnership with Suppliers to identify reoccurring issues to feedback to Store Design teams

Communication & BAU

• Be the go-to expert for all store related issues and technology systems
• Daily management of Retail Operations inbox, reply, escalate and resolve any issues, and support Office team with Retail queries
• Ensure the Retail Communication platform is kept up to date with relevant information being added as and when needed
• Ensure all NPD launches are communicated effectively and monitored to ensure successful launch.
• Build strong relationships with key counterparts within the business

Budget Management

• Tracking and monitoring spend vs Budget, including raising of POs on a weekly basis
• Assist in creation of budget for Retail Operations OPEX spend allocated to your region

Health and Safety

• Ongoing management of compliance for all Health & Safety, Legal (incl GDPR) and other guidelines across your countries of responsibility, in partnership with relevant departments.
• Provide insight into any accidents and near misses to the wider business, ensuring communication with retail team following these incidents
• Identify Risk management and best practices to ensure these are implemented successfully, with Team Tilburys safety as top priority.

In-Store Operations

• Ensure operational excellence across the store estate by creating, implementing, monitoring, and reporting effective operational processes
• In partnership with Supply Chain, ensure all NSV orders for retail counters are raised in a timely manner
• Partner with relevant functions to ensure GWP activations are clearly communicated to relevant retails teams and regions
• Identify opportunities for operational excellence and drive new ways of working with a focus on data-informed, profit-focused, and technological advancement.
• Identify opportunities for enhanced customer experience and present this to the business for approval
• Ensure Goods not for re-sale are forecasted accurately and ordered effectively including tools, stationary, paperwork, testers and hygiene.

Projects

• Support with leading the opening of new and existing counter refits to ensure a successful launch, being on-site and maintaining best practices
• Lead on retail projects, maintaining the project plan to ensure a successful launch

• Operations experience within the beauty/fashion industry and European markets
• Highly organised and able to prioritise workload effectively whilst maintaining exceptional attention to detail
• Proven track record in implementing projects, change management and training teams on new ways of working.
• Experience in executing store projects and ability to engage and set best practice for store managers
• Experience with supplier management
• Confident with budget management and daily financial tasks
• A reactive and flexible attitude towards tasks
• Able to flourish in an autonomous environment
• Excellent skills in Microsoft Office, Word, PowerPoint, Outlook, Excel
• Must be open to travel across Europe

Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a #dreaamteam are key. Even though we have requirements our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated. Even if you don’t tick all the boxes – Apply anyway!

• Company Benefits:
• Generous staff discount
• Generous monthly product gifting
• 25 days holiday plus bank holidays
• Hybrid, flexible working
• Dog friendly office on Monday and Fridays.
• Access to Tilbury Treats - discounts on everything from gym memberships to cinema tickets.
• Other fabulous benefits such as life assurance, birthdays off work and pension contribution.

At Charlotte Tilbury, our mission is to empower everybody in the world to be the most beautiful version of themselves. We support this by encouraging and hiring people with diverse backgrounds, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

WE WOULD LOVE TO WELCOME YOU TO OUR DREAM TEAM…APPLY TODAY!