Retail & Operations Manager

We are looking for someone to join our Philanthropy, Partnerships & Commercial team as a Retail Manager. Retail at Battersea serves to extend our trusted Brand beyond our gates, utilizing our expertise to provide our customers with the right products for their animals, and to diversify the ways in which we raise income.
The Retail Manager role oversees the day to day management of the Retail function, as well as line management of the Retail Merchandiser. At Battersea we have an online shop as well as onsite shops across our three sites. Our products included Battersea branded merchandise as well as a range of products to suit dogs and cats and virtual gifts.
About us
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love and expert care and get to know their characters and quirks so we can find them a new home that’s just right for them.
All the knowledge we gather in our centres helps us to improve the lives of the animals we’ll never meet, through our work with other rescue organisations and charities. We also help people make informed choices when getting a pet, we provide training and welfare advice, and we campaign for changes in the law when we see that dogs and cats or their owners deserve better.
Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
The Income Generation Department
Battersea’s multiple award-winning Income Generation department raises around 60% of the Charity’s total income. Working with colleagues across the organisation, we provide members of the public and organisations with opportunities to engage with Battersea and to support our work. Through continued investment, net fundraising income has risen from just £100,000 in 2010 to £13m in 2021, and we will continue to grow our income to make sure Battersea can be here for every cat and dog now and in the future.
The Philanthropy, Partnerships and Commercial teams work to engage philanthropists and partners to support Battersea’s current and future work; helping them to understand the dramatic difference their donations can make to the work of our charity. Within Philanthropy and Partnerships, sits the Corporate Partnerships team. We explore and cultivate new and existing partnerships with companies to drive income that supports the care of our animals through sponsorship, cause related marketing and aligning strategic objectives.
What we can offer you
We offer our employees a wide range of benefits to reward them for the value that they bring to Battersea, to support them in their work, to help improve their health and wellbeing, and maintain a healthy work-life balance. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
- Annual interest-free season ticket loans
- Discounted gym memberships and cycle to work schemes
- Life insurance
- Support for your professional and career development, including access to digital and in-person training programmes, a wide range of tools and resources, leadership and management training, mentoring and much more.
Hybrid working policy
We operate a hybrid working model, with our office-based staff splitting their time between site based and home working. We believe this enables our office-based staff to maintain the benefits of home working, while allowing for collaboration and interaction with our animal-facing staff and maintaining a connection to our cause. As such, you’ll be expected to work in our Battersea office for at least 50% of your working week.
Equality, diversity and inclusion at Battersea
At Battersea, we are committed to providing equality of opportunity, and developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.
By hearing from and valuing different experiences, perspectives and contributions, we know we can provide the best expert care for every dog and cat who needs us. We particularly welcome applications from people with disabilities and from members of minority ethnic communities, who we know are currently under-represented at Battersea.
As a Disability Confident Committed employer, we're happy to discuss any support or personalisation you may need during your application and/or interview process as part of our workplace adjustments. 
Closing date: 3rd March 2024
Interview date(s): w/c 11th March 2024 (1st round); w/c 18th March 2024 (2nd round)
If you think you’re a good fit for the role, and you’re passionate about dogs, cats and our work, then we’d like to hear from you.
For full details, please download our recruitment pack.
To apply for the role, please click the button below. All applications must be submitted before the closing date advertised; we reserve the right to close the vacancy early if a high volume of applications is received.