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SalaryRetail Sales Assistant / Travel Service Partner - Liverpool Airport - Full Time
Job Type: Permanent
Hours per week: 37.5
Salary: £12.50 per hour
Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly rota.
We are customer centric and are passionate about shaping and sharing experiences
You will be at the heart of a bustling airport environment where thousands of customers are taking trips for business or personal, whether it is an “early bird” flight or “taking a red eye” we want to ensure that their travel money needs are fulfilled!
We are looking for candidates who do more than check boxes; if you are passionate about providing great customer service, love travel and enjoy talking to others about your travel experiences we want to hear from you. Successful applicants will be adaptable to different working environments and have a strong eye for detail. If your attitude is to deliver excellent service to our customers, then this is the job for you!
So, what does the role involve?
- Building relationships and getting to know your customer, tailoring their experience based on their destination
- Becoming a travel money ambassador, providing support and advice on great Travelex products and services
- Whilst you may be required to work independently, you will be working inclusively in a wider diverse team
- Engaging with customers to process all foreign exchange transactions accurately and efficiently
- Delivering on key performance goals both procedural, operational and customer focused
- Processing daily online FX request and deliveries
- Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures
What’s in it for you?
We believe our colleagues are our key differentiator. We aim to create a safe and dynamic environment where all colleagues can thrive, feel supported and engaged, and reach their full potential
- Company pension scheme
- Holiday – 22 days plus bank holidays! We are keen to reward loyalty, so the longer you work with us, the more holidays you get
- Employee discount platform with Everyday Rewards by Bupa
- Employee assistance programme
- Free parking at the airport paid by Travelex
- Discounts on various retailers including Starbucks, Burger King, Subway
- Seasonal World Duty Free sales
What does the interview process look like?
- Step 1 – Our team of Talent Acquisition Partners or Bureau Managers will review your application and get in touch with you if they think your experience fits the brief and conduct an initial screening call.
- Step 2 – You’ll then be invited to an online interview with one of our Talent Acquisition Partners. Here we’ll give you more insight into Travelex and the role whilst finding out a bit more about you. Given you’d be working with vast amounts of money on a regular basis they’ll also be a small numerical test too that’ll you’ll complete.
- Step 3 – If successful you will then be invited to visit the bureau where you will meet with the Bureau Manager face-to-face and have the opportunity to see what the working environment looks like. The Bureau Manager will be able to tell you more about the day-to-day responsibilities and answer any remaining questions you have.
- Step 4 – If the bureau visit goes well, we’ll reach out and offer the opportunity to join Travelex as our newest employee. If you’re unsuccessful, we’ll still reach out to you to provide detailed feedback. We owe you that much as an employer who’s dedicated your time to meet with us.
About Travelex
We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers’ access to international money, however and whenever
Exciting? We think so! Your journey starts here, so take the first step to become part of the Travelex family by clicking apply!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
