Retention Manager

A growing B2C brand, within the world of pet foods, are looking for a Retention manager to join their retention and marketing team.

What is the role?

Focusing on customer retention, VIA subscription and e-commerce platforms, your key responsibilities include:

- Managing and understanding first-hand customer data
- Leading the voice of the customer for the brand
- Develop a small and growing team
- Write and interpret surveys
- Liaising with customer services
- Understand and calculate the impact of promotions on retention and the brands contribution
- Own the full subscriber journey

Who is their ideal candidate?

Their ideal candidate will already have customer retention experience, ideally within a subscription based company. You will ideally have management experience, and keen to grow an exciting brand and team. You will have excellent communication skills - and will be able to offer advice and improvements to ongoing experience.

How do I apply?

Please send your CV to Abi at admin@tomorrowlondon.co.uk or apply VIA our website.

We are passionate about promoting diversity, inclusion, and equality, and are committed to working with clients who share our outlook. We offer equal opportunities to all candidates regardless of background, identity, sexuality, and disability. We strive to create inclusive cultures where diversity is seen as real value for the company. Our mission is for everyone to feel empowered to be their true authentic selves at work.