Revenue & Income Officer

Are you an experienced Revenue & Income Officer wanting to work with an amazing organisation?

We are proud to be partnering with a great national charity that supports and advises people experiencing homelessness, helping them rebuild their lives. They are looking for a temp Revenue and Income Officer to help deliver an effective rent collection and recovery service in accordance with legislation, the organisation’s policies, set performance targets and customer satisfaction requirements on a full-time basis (37.5 hours) for 6 months in the East London office.

You will ensure that the organisation is compliant with all regulations and using robust policy and procedures. You will be responsible for managing resident rent and accommodation charge accounts and other former resident debts on a regular basis, identifying trends and patterns on individual accounts, and chasing arrears. You will work collaboratively with the Resident Services Manager, Revenue and Income Team Leader and Finance team to ensure all rent accounts are up to date and correct, checking Housing Benefit entitlements against PC rates and requesting adjustments accordingly. You will be liaising with both internal and external partners including the Resident Services, Keyworkers, Housing Benefit, the Department for Work and Pensions and residents. You will provide advice and support service to clients with regards to Housing Benefit Appeals. You will also support the transfer of all accounts from Inform to Pyramid.

Knowledge of welfare benefits, i.e. Housing Benefit and Universal Credit is desirable.

This role requires demonstrable experience of working in a supported housing environment in a similar or related role for at least 5 years, and experience of working with software applications including Microsoft Office and bespoke IT Systems i.e. Inform, Pyramid or similar systems. The successful candidate will be a patient, proactive and solutions-focussed individual with a positive attitude and the ability to present information concisely and clearly, and adapt communication for a range of audiences, including the ability to influence, negotiate and persuade. They will have strong organisational skills, with the ability to meet deadlines and prioritise workloads.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity.

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a call to brief you on the role. We are looking forward to connecting with you.