Income Recovery Officer - Contract

London Bridge

Up to £31,000

12 Month Contract

Hyde is looking to recruit an Income Recovery Officer.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As an Income Recovery Officer at Hyde you will be working as part of the Central Income Services team to manage the prevention and recovery of rent arrears and other debts for all tenure types, (to include but not limited to rent accounts, homeowner accounts, sundry accounts, and former tenant accounts) in accordance with Hyde’s policies and procedures.

Responsibilities

• Managing the income collection process for a portfolio of tenancy accounts.
• Build and maintain effective working relationships with a wide range of customers from first point of contact, actively responding to all forms of customer contact (including inbound calls and digital communications) to help improve the overall customer experience in line with Hyde’s vision, policies, and service promise.
• Assist customers in the management of their revenue accounts, providing appropriate advice and guidance regarding benefits and welfare entitlements to maximise their potential income, making appropriate referrals where needed.
• Take ownership of designated Hyde customer tenures to assist with the prevention and reduction of arrears across the business, ensuring all bad debt and customer accounts in arrears remain within specified thresholds, as directed by the Income Management team.
• Use money management expertise to assist customers with the prioritisation of rent, service charge payments, and arrears reduction, ensuring a detailed knowledge of all charges at an individual property level and taking responsibility for any required actions as appropriate.
• Produce comprehensive eviction reports, including applicable risk assessments for approval, attending and carrying out evictions in line with Hyde’s policies and procedures.

Skills and Experience Required

• Previous experience of working within the housing sector.
• Excellent organisation skills and the ability to prioritise workload effectively.
• Self-starter with the ability to use initiative and problem solve.
• Excellent communication skills, both verbal and written.

Benefits

• A fantastic pension
• Life assurance
• Great holidays
• An award-winning flexible benefits package.
• Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified