Contracts Manager

United Living is a leading infrastructure, construction, and property services company in the UK. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future. Our mission is to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure, to create a more sustainable and inclusive society.

United Living Group is comprised of four complementary businesses, all dedicated to realising our vision of creating a connected, sustainable future:

Property Services – We revitalise homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods. From delivering large programmes of work for social housing providers, to ensuring the highest building safety standards, we provide a range of services for public sector clients.

Infrastructure Services – Our team of infrastructure specialists design, build and maintain critical energy and water infrastructure, for the UK’s largest network owners and operators. The work we do supports the requirement for effective solutions to address the UK’s decarbonisation goals, and our processes minimise environmental and carbon impacts, whilst ensuring the safe and reliable operation of assets.

New Homes - As experienced and specialist new build housing contractors, we create homes and regenerate areas with communities in mind. We work collaboratively with registered partners, local authorities, and private developers to provide high quality, energy efficient, and sustainable homes for people to live and grow.

Connected - We connect people through fixed-line and wireless telecom infrastructure, ensuring seamless communication and access to information for all. At United Living, we have one of the largest specialist in-house teams for project management, acquisition, design, construction, and maintenance in the UK.

To ensure the effective management and delivery of multiple contracts, ensuring programme requirements are met whilst working in line with both Company and regional objectives and achieving the client and customer aspirations and expectations.

To manage contracts to achieve targets in respect of safety, time, cost, quality and customer satisfaction.

Specific Responsibilities

• Accountable for the successful management of contracts, attending pre-contract meetings, devising a strategic programme of works at the start of the contract and continually monitoring progress to ensure contracts achieve targets in respect of safety, time, cost, quality and customer satisfaction.

• Responsible for the design, quality management, resource planning, defects management and out of hours working, ensuring appropriate procedures and documentation are in place in line the Contract requirements.

• Manage the Company’s obligations and rights under the terms of the contracts.

• Act as a visibly strong leader of HSQ&E, promoting high standards of health and safety and environmental management by attending Health & Safety Meetings, developing Health and Safety Plans, ensuring compliance with Company procedures, carrying out SHEQ and quality audits and setting a good example.

• Ensure that all HSQ&E activity and reporting is accurate, legally compliant and within group policies, highlighting and resolving concerns when identified.

• Ensure that contracts are staffed adequately and led and managed effectively and maintain high levels of commitment and morale; ensure at all times that good two-way communication occurs. Ensuring strong team ethic.

• Actively support the Business Unit Director and the Operations Manager in the management of areas of opportunity and risk that may impact of the business plan.

Lead your team by example at all times and ensure that United Living is a centre of excellence.

• Monitor that the induction process is being followed in line with the United Way of working for all employees on site.

• Ensure that the United Way of working contract delivery processes are complied with and adopted into all daily disciplines.

• Support the Bid Team work winning activity such as assisting with feedback, writing contributions to PQQ and tender submissions, attending interviews or presentations etc.

• Responsible for developing and establishing excellent working relationships through effective communication with Clients and Stakeholders.

Liaising with Clients to build trust and enhance understanding, attendance at meetings, chairing weekly meetings to a prescribed agenda and attendance at Client events.

• Responsible for the delivery of client strategies and ensuring the Company are achieving KPIs and meeting Client Critical Success Factors and implementing initiatives to ensure their continual improvement.

• Lead all of the People responsibilities for the team including undertaking and monitoring the completion of Performance & Development Reviews, supporting and coaching team members to achieve both individual and business objectives.

• Manage all employee related matters, liaising with People Services as necessary.

• Ensure robust contract and delivery programmes are produced which include design and procurement and that the team take full ownership.

• Provide up to date and accurate reports on the Contract progress and highlight any potential risk to the relevant parties.

• Responsible for ensuring strong working relationships are maintained on the Contract by the Operations and Commercial teams to ensure good financial and programme controls are in place and ensuring that any financial implications are discussed and progressed with the Commercial team.

• Contribute fully to the development and implementation of Company policies and procedures.

• Marketing the business with existing and new clients to assist the business development team.

• For each project ensure robust processes to minimise defects during and after construction and ensure defects are dealt with promptly by assisting Resident Care.

• Any other duties reasonably assigned.

About you

• Experience working for a refurbishment main contractor
• Leadership experience
• Good data interrogation skills
• Valid driving licence
• Competent use in Microsoft Project and Microsoft Excel Trackers
• Excellent client engagement skills
• Excellent Health and Safety Awareness
• Excellent people skills and the ability to drive performance from your team of staff
• Cladding experience 
• Retrofit works 

Minimum relevant Level 6 qualification (NVQ) and/or relevant membership of professional body (MCIOB/MICE) and /or construction related degree

• Cladding and retrofit experience
• Appropriate CSCS card
• SMSTS certificate desirable
• Demonstrable experience of delivering multiple contracts across a variety of geographical locations
• Experience and knowledge of Quality Management systems and processes
•  Ability to plan and coordinate effective resource allocation including supply chain, staff, directly employed operatives etc.
• Knowledge of document management system
• Valid driving licence

If you are a Contracts Manager seeking a dynamic and diverse work environment, we're offering:

• Competitive salary and benefits package
• Opportunities for career progression aligned with the company’s growth
• Immediate interview for qualified candidates

How to Apply:

If you are ready to be part of our expanding team and contribute to our success, apply today for immediate consideration. Join us on this exciting journey of growth and innovation!

As a business United Living prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.