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SalaryIncome Recovery Officer - 3-month assignment. OUR CLIENT is a pan-European commercial and residential real estate firm who are rapidly growing in the UK. They currently have an AUM of c£2million and still growing. They are looking to hire an Income Recovery Officerto ensure rent collection is done in a timely manner avoiding large rental debts. The role will suit a responsible and proactive individual with previous credit control experience and knowledge from a Social Housing background. This is a 3-month position with hybrid working model which could be extended.
THE ROLE: Ensuring that the Company's income cash flow maintains a healthy level and uphold ethical values which align with the Company's principles, the Income Recovery Officerrole with cover the following responsibilities:
- Collecting rents and all other charges due from Tenants in accordance with contract agreements on or before the due date as per the lease.
- Working to set targets as laid down by the Manager in order to maintain a minimum of 98% collection.
- Analysing arrears reports for all relevant parties as required in accordance with the client service level agreements.
- Ensuring the Credit Control Manager as well as other department members are advised of any potential serious issues and/or payment defaults as soon as they occur in order to be dealt with by the management.
- Ensuring up to date and accurate records are kept of all calls, action taken and correspondence relating to the tenants' accounts.
- Reviewing and resolving tenant queries as/when necessary.
- Providing copy of invoices to tenants as/when requested.
- Analysing, identifying "Late Payers" and proactively escalating to Credit Control Manager and/or other departments for best approach solution.
- Following debt recovery procedures for each client depending on requirements and liaising with the property manager on any dispute issues on a timely basis.
- Reconciling tenant ledger and identifying outstanding debt.
- Issuing final letters where appropriate and following up.
- Preparing the relevant documentation for Enforcement Agents/Solicitors based on property managers/clients' request.
- Monitoring and assisting in clearing items from both the "Unidentified and Unallocated cash" reports.
- Attending arrears meetings with Property Managers and/or the Company's Clients as/when required.
THE PERSON and SKILL REQUIREMENTS for the Income Recovery Officer are:
- Must have previous Social Housing sector experience dealing with Housing benefits/Universal credit.
- Proven experience in a similar role public facing and/or interacting with customers in person or via telephone.
- Personable and empathetic with strong communication, numerical and analytical skills both verbally and written to liaise with tenants and external parties.
- Good attention to detail and methodical approach.
Benefits:
- 25 days holiday plus UK Bank/Public holidays.
- Hybrid working (3 days in the office, 2 from home).
To learn more about our company and vacancies we are currently working on, visit our website and follow us on LinkedIn
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