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SalaryDo you enjoy going above and beyond and delivering exceptional customer service? Are you an expert in offering clear communication at a professional level? If you are then we have a fantastic opportunity for you to join the team at our Safety Centre in Linlithgow assisting our customer service and retail team. This is role is 20 hours per week.
Please note this is a 9 month fixed term contract.
Key responsibilities include:
Key responsibilities include:
- Handling inbound calls, emails, orders and website enquiries within SLAs
- Recording all customer enquiries on the CRM system and updating communications
- Interacting with our customers, in store, on the phone and on customer visits, to promote our products and services
- Providing a great shopping environment for our customers ensuring our stores are clean, tidy and presentable - a store we can be really proud of
- Prioritising bookings based on Instructor diary availability
- Liaising with Instructors when needed
- Proactively providing customers with updates on any delays, issues and progression of orders
- Using own judgement to ensure first contact resolution, working with other departments to provide excellent levels of customer service
- Co-ordinating Instructor diary, hotel and travel arrangements
On top of working for the UK’s leading integrated health and safety experts, you’ll also receive:
- £12 p/h plus up to 10% annual bonus
- 32 days holiday inclusive of bank holidays, plus the option to purchase up to 5 more days
- 2 fully paid Community Volunteering days (pro rata for part time) every year
- An excellent pension and Life Assurance scheme
- A huge range of high street retailer discounts to help with cost of living via MyArco Perks
- Free, 24-hour access to our Employee Assistance Programme
- Access to our Learning Management System, to support your personal and career development
- Long-term service awards – we’re proud to have employees who have worked for us for 40 years
About you
The ideal Safety Centre Advisor will be/have:
The ideal Safety Centre Advisor will be/have:
- Previous experience in a customer service role and working with customers face to face
- Strong relationship building skills
- Be comfortable making promotional calls to business customers
- Diary management skills
- Attention to detail
