Sales Administrator

Sales Administrator
York showroom, YO30
Competitive Salary
We are a leading installer of conservatories, orangeries, double glazing windows, living spaces and doors throughout York. Our focus is to deliver an exceptional service to our customers. To support our ongoing business growth.
It is important to us that we deliver an exceptional service to our customers. To achieve this, it is vital that we have Sales Administrators who are quality focused, experienced, and passionate about providing excellent customer service. Working under the direction of the Head of Sales and supported by the Sales Manager at our York Showroom, you will represent the company by being the first point of contact to customers, both on the telephone and face to face in our showroom and offering the highest level of customer service. You will also provide a range of administration and facility support across the business where required.
This is a great opportunity to work for a high profile, top-quality, forward-thinking business, offering on time payments and immediate starts.
Role Responsibilities:
You will represent the business with a positive attitude and appearance.
Be first contact for the customer welcoming them to the showroom in person and on the telephone.
Ensure the showroom is always tidy and presentable.
Monitor visitors’ access and maintain a security awareness.
Answer phone calls in a timely and polite manner, screening calls, referring enquiries, and taking and relaying messages where necessary.
Book incoming sales appointments with prospects for our clients over the telephone. You will also create brand new appointments, making outgoing calls and creating interest with existing customers.
Provide customer support answering questions and providing information about products and services.
To provide basic cashiering duties – taking payments both in person and by telephone.
Issuing various correspondence and documents for customers.
To be Responsible for maintaining security procedures, securing the premises at the end of the day.
To be conscientious in adding and maintaining information on the company’s database.
Be responsible for maintaining and organising promotional information on display in the showroom.
Be reactive to receiving customer enquiries from email, inputting to our Customer Relationship Management (CRM) system and calling the customer to convert to a Sales Appointment.
To promptly email sales quotations out to customers, answering any questions they may have.
Providing a clerical support to the sales team and co-ordinating activities
You will have:
A strong focus on delivering a quality customer experience and service.
Strong IT skills with previous experience of all Microsoft Office Software.
Meticulous, organised with a strong focus on attention to detail and ensuring work is thorough and complete.
Good listening skills.
Excellent communication skills with the ability to develop good working relationships with internal and external contacts.
Excellent interpersonal skills with the ability to communicate both verbally and in writing and develop a good rapport with all contacts.
The ability to read, understand and follow the relevant worksheet instructions.
Good problem-solving skills
Strong focus on delivering a quality internal and external service.
Flexibility to work overtime as and when required.
A strong team player with a can-do attitude and a proactive approach to work.
The ability to demonstrate effective time management.
A proactive approach to work with the ability to prioritise and manage own workload.
A willingness to undertake further training with the ability to implement learning into your daily work.
A highly motivated individual with a can-do approach to work and the ability to get the job done in the required timescale.
A strong understanding of Customer Services, performance levels and client relations.
If you have the drive to “Make it Happen” with a positive “can do” attitude and a focus on quality work this could be the opportunity for you. Please apply with your CV.
INDLS