Sales Administrator

MSite has an exciting opportunity for a Sales Administrator to join our Team working Liverpool. You will join us on a full time, permanent basis and in return, you will receive a competitive salary of £25,000 - £27,000 per annum DOE plus benefits.

We are an extraordinary technology brand looking for extraordinary people.

From humble beginnings, MSite has risen to become a global leader, providing state-of-the-art digital identity solutions to some of world’s most demanding workplaces. Our customers, including major construction companies, expect an unparalleled level of innovation and quality from our products and services.

From our employees, we expect commitment, trust and imagination to be your driving forces. In return, you can expect to play a key role in our story and join a dynamic market leader at a crucial stage of its development. At MSite, you can expect more.

About the role:

As a Sales Administrator it is your responsibility to support the customer journey, actively supporting Account Managers by reducing their administration overhead. You must ensure clear communication between key external and internal contacts.

The role requires new customer qualification, ensuring key information is captured, that any follow-up information sourced, with the correct processing undertaken – either passing the opportunity to Sales or providing direct quotations. 

Key responsibilities also extend to supporting the Account Managers with Pipeline Management, Forecasting, quotations, processing purchase orders, project handovers and general customer management ensuring that responses are provided in a timely manner.

The Sales Administrator should seek to proactively manage processes ensuring that best practices are followed and strive to provide customer excellence at all times and at every touch point.

Key responsibilities as our Sales Administrator:

• Providing support in managing the Salesforce (CRM) accounts for the Account Managers, this will include preparing quotes, processing POs, handovers, pipeline management, and forecasting
• Responding to in-bound customer opportunities – capturing essential customer requirements, and chasing for information from customers to ensure accurate qualification can take place
• In line with process [following qualification] escalating opportunities to Sales ensuring comprehensive handover of requirement, or to undertake proposal directly in line with customers stated requirements
• Pro-actively following-up on all leads submitted to ensure the client is in receipt of the proposal, to ascertain interest and obtain feedback
• Providing proactive administrative support e.g. document preparation, travel bookings, etc.
• Providing exceptional customer service on behalf of the Account Managers when requesting pipeline updates and dealing with customer queries
• Reviewing of internal reports from e.g. Data Team, Finance Team etc
• Arranging internal Account Meetings, collating data, coordinating with other departments, attending meetings, taking minutes, capturing, and distributing of actions
• Representing Account Managers in internal meetings when the Account Manager is unavailable due to site visits or annual leave
• Providing ad hoc support to Sales Administration Manager

Our ideal Sales Administrator will have:

• Proven experience in a Sales Administration or PA role
• Prior use of Salesforce CRM package or similar
• Strong Excel skills including creating tables/pivot tables
• Proven experience in Pipeline Management/Forecasting
•  Enthusiastic, energetic and proactive approach
• Customer centricity and responsiveness
• Confident communicator
• Outgoing and friendly. Good at building relationships with customers and colleagues at all levels
• Excellent organisation/prioritisation skills with a varied and diverse workload
• Ability to produce accurate work to tight deadlines
• Good eye for detail
• Self-motivated and resilient
• Professional, discreet and confidential approach to all activities
• Methodical / logical approach to tasks
• Flexible and adaptable
• Must be comfortable in making phone calls and engaging customers

If you feel you have the necessary skills and experience to be successful in this Sales Administrator role click ‘apply’ today. We’d love to hear from you!