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Form of workWe are looking for an experienced Sales Administrator to join a well-established, family-run SME based in Bognor Regis.
As Sales Administrator you will serve as a key point of contact for customers with queries about products, orders and deliveries whilst also providing support for the sales team.
The ideal candidate has experience of providing fantastic customer service while also recognising and fielding growth opportunities. If you have exceptional organizational skills and draw energy from being part of a team, this could be the ideal role for you
Key duties and responsibilities....
- Receiving and processing purchase orders.
- Managing shared email inboxes and ensuring all potential enquiries are shared with the relevant sales person
- Taking incoming calls and fielding queries
- Verifying orders, including customers' personal information and payment details.
- Contacting customers by phone or email to answer queries and obtain missing information.
- Maintaining and updating sales and customer records.
- Compiling reports as required by the sales manager
- Expediting orders through internal liaison.
- Directing feedback from customers to relevant departments including new product and sales increase ideas
- Providing after sales support by resolving simple technical issues and escalating issues as necessary
- Supporting the sales department with other administrative tasks, if requested.
- Proven experience in sales administration and customer service in a product related industry
- Exceptional interpersonal (Verbal and written)
- Experience using CRM systems and MS Excel
- Technical aptitude to understand and troubleshoot customer enquiries
- Excellent organizational and multitasking skills
- Ability to work under deadlines
- Customer focussed
- Solutions orientated
Hours
Monday to Thursday: 8:00am - 5:00pm
Friday: 8:00am - 2.30pm
BenefitsSalary - £28,000 - £30,000 (DOE)
22 days holiday + Statutory
Discretionary Bonus
Free lunch daily
Progression opportunities available
