Sales Administrator

O.C.O Technology specialises in carbon capture, sustainable construction products and waste treatment. We operate three factories in the UK and have operations around the globe. Built on more than 20 years of award-winning research, Accelerated Carbonation Technology has helped make us a World leader in the permanent capture of carbon dioxide.

Reporting to the General Manager - Aggregates, the job holder will need to build strong relationships with external customers and hauliers to ensure customer service and satisfaction levels are kept at the highest possible level, whilst keeping an objective and balanced view that O.C.O is achieving ‘best value’.

A close working relationship with the Management and administration teams is vital to ensure that all administration, sales records, and haulage reports are processed and maintained in an accurate and diligent manner.

The role will, by its very nature, expose the individual to a high level of confidential information which needs to be treated and maintained with the upmost confidence.

Duties:

Deliver excellent customer service at all times.

Maintain and record all inward and outward deliveries to and from the sites and checking and verifying against various supplier invoices. Whilst some systems already exist for recording deliveries, these need to be consistently reviewed, improved, and standardised as appropriate.

Act as the first point of contact for customer and hauliers invoice/statement queries and if, unable to resolve these, forward them to the appropriate person.

Arrange haulage for customers when they order materials in conjunction with TSMs.

Assist the General Manager - Aggregates with generating customer quotes including TSMs.

Assist the General Manager - Aggregates and TSMs in the production of various monthly reports for the Management Team and O.C.O Board.

Deal effectively and efficiently with customer/haulier complaints.

Set up and maintain new customers/hauliers on the Company’s sales and accounts systems.

Organise schedules and accommodation for Sales team.

Develop good working relationships with external stakeholders and suppliers in a professional manner to ensure the best interests and reputation of O.C.O are preserved and enhanced.

Maintain a high level of awareness within the site for Health, Safety, Welfare and Security matters and in this respect, lead by example and take a proactive approach.

Other duties, such as ad-hoc projects, as dictated by the General Manager - Aggregates and within the skills and knowledge of the jobholder will be expected from time to time.

A willingness to learn new skills and to provide holiday and sickness cover as and when required.

Raise purchase orders for haulage and others where necessary

Distribution of duty of care notes to customers as appropriate

Work in conjunction with the accounts team to generate invoices for aggregates and send to customers.

Working with the sales team, maintain the sales database for aggregates and Haulage customers

Act as first point of contact for our block plant customers when placing their orders, create and distribute the schedule for production

Help organise and attend trade shows.

Essential Skills:

The ability to demonstrate strong communication and people skills.

Communicate clearly and concisely at all times, both in writing and verbally, with high importance placed on providing excellent customer/supplier service.

Accurate, diligent, organised, and conscientious.

Being able to keep certain tasks and information confidential and private.

Willingness to be innovative, work under their own initiative, with strong organisational skills,

Being able to plan, prioritise and organise various tasks at the same time.

Sound judgment skills with a rational and flexible approach to work.

Must demonstrate deductive reasoning, analytical thinking, and problem-solving skills.

Computer literate with a high level of numeracy and literacy skills and proven experience with the various Microsoft Office applications.

Self-motivated and a willingness to learn new skills.

Able to demonstrate a good and positive attitude towards Health and Safety.

Desirable Skills:

Knowledge of the waste and aggregates industry.

Experience in accounts administration and purchase ledger.

Experience of logistics or haulage.

Job Type: Full-time

Pay: £26,000.00-£28,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Free parking
• On-site parking
• Referral programme
• Sick pay
• Work from home

Schedule:

• Day shift
• Monday to Friday

Application question(s):

• As part of our zero-tolerance policy on drugs and alcohol misuse, all staff will be tested on day one of employment, please confirm that you understand this.

Experience:

• Customer service: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Bristol