Sales Advisor

 Reed recruitment in Bristol is delighted to be recruiting for a Sales Advisor to Join a rapidly growing company who are looking for a Sales Advisor, They need to be friendly and helpful with an eye for detail, exceptional customer service is highly important.

Location : Oxford
Benefits:
• £23k pa
• 28 days holiday + Bank Holidays
• Company pension
• Potential to earn productivity bonuses
• Generous staff discount
• Medicare cash health plan
• Free life insurance
• Auto enrolment pension scheme
Key Responsibilities:
• Greet & approach trade & retail customers
• Build rapport with customers and suggest to them suitable products for their project
• Provide advice and educate both retail and trade customers with product knowledge
• Input orders onto computer system
• Make contact with customers over phone and email
• Ensure both current and redundant paperwork is filed and stored safely and logically so that documents can be readily retrieved
• Follow company Health and Safety policy
• Report any breaches of company policy to line or senior managers
• Contribute to tidiness and cleanliness of branch (both inside and local area outside) without prompting
• Keep stock tidy and safe in store and warehouse
• Process Customer orders & stock from delivery
• Merchandising of new product into the branch

Qualifications and/or Experience
No prior experience necessary

Behaviours/Competencies

Helpful
• Maintain productive working relationships with colleagues, suppliers and customers
• Demonstrate ability to remain calm and focused when under pressure
• Demonstrate proactivity- setting own tasks without waiting for instruction
• Follow all safe working practices within the Health & Safety manual
• Be open and embrace branch and role changes made in drive for improvement of the store processes & team development

Knowledgeable
• Demonstrate thorough knowledge of company policies and procedures
• Demonstrate thorough knowledge of the company’s product range including ancillary products
• Be aware of design trends & ideas and able to relay to customers during sales process
• Demonstrate technical knowledge of tiling and tiling products
• Demonstrate knowledge of sales policies including, for example, returns
• Ensure understanding of how to use the computer system and compliance with use of individual passwords known only to the individual

Interested
• Demonstrate the Company values of helpful, knowledgeable and interested
• Demonstrate ability to prioritise and complete work within deadlines
• Deliver on promises made to customers
• Show dedication to the success of the store and achieving the most possible during the day
• Demonstrate consistency on all areas of performance
• Maintain a satisfactory level of appearance and personal hygiene
• Follow CSB ethos & sales procedures
• Ensure all customers are greeted on arrival and approached at an appropriate moment to identify their needs and solutions are suggested enthusiastically with genuine interest
• Participate in company promotions positivity and enthusiastically
• Be open and attentive to change and any training given and demonstrate what is taught
• Demonstrate ability in drive for increasing value of each sale and selling associated products (grouts/Adhesives etc)
• Develop professional, unbiased relationships with all trade customers
• Ensure tasks are completed to a consistently satisfactory level