Address
Form of workJob Description
Are youcustomer focused, self-motivated and looking for anew challenge?
As aSales & Customer Service AdvisoratBMW Norwich, you will be part of an organisationthat believes in investing in you and your future. We provide excellent training & development as well as promote internal progression opportunities.
This customer focused roleoffers a competitive salary of £10,874.31, OTE £13,274.31. Our Part Time (20 Hours) hours - Monday 8 hours, Wednesday 7 hours and then Thursday 5 hour.
In addition, we offer a number of excellent benefitsincluding;
- Employee Discounts with The Showroom make your salary go further with the discounts and cashback offers available at over 1000 retailers
- Vehicle purchase discounts There are plenty ways that you & your family can Drive with Us at Inchcape, from vehicle discounts to service offers. Own your dream car for less
- A pension that pays Our flexible pension scheme gives you the freedom to plan for the future in a way that suits you. Choose exactly how much you want to contribute on a monthly basis
- Life Assurance we give you the peace of mind when you need it most
- Save as you earn plan- reap the rewards of Inchcapes success and effortlessly grow your savings. Save every month for a set period in order to buy Inchcape shares at a discounted price
- We reward long service with extra holidays
- And much more.
Job Introduction
We are currentlyrecruiting for our aftersales booking team, working within our state of the art BMW/Mini sitein Norwich.
At Inchcape BMW Norwich we are extremely talented and passionate about our customer experience and are looking for someone that shares the same values and passion. We welcome applications from experienced sales & customer advisors, as well as people with the drive and enthusiasm to learn something new.
Main Responsibilities
The main duties of the role will include;
- Handling inbound & outbound telephone calls to existing customers (No Cold-Calling)
- Responding to customer email enquiries
- Quickly identifyingthe needs of the customers and guidingtowards the service or product that will best meet their requirements
- Providinga high level of Customer Service which will allow you to build relationships with our customers to retain business
- Being organised andself-motivated to ensure targets and deadlines are met
- To up-sell additional BMW/Miniproducts
The Ideal Candidate
The ideal candidate will;
- Have excellent communication skills and the ability tobuild trust and rapport with customers and colleagues
- Be customer focused and passionate about their work
- Have the ability to prioritise their workload and multi-task
- Be IT alliterate with the ability to use multiple systems at once
- Confidently work independently and also as part of a team
- Have a keen eye for detail
- To be our voice, communicating and focusing on customers whilst delivering the best possible knowledge and prospects
- Ability to problem solve and think on theirfeet
About the company
Inchcape is a leading independent global automotive distributor and retailer.We aim to deliver an outstanding customer experience at every one of our franchised dealerships, and to support this all our dealerships have specialist, manufacturer trained staff to ensure you and your car receive the best possible attention.
OUR VISION: To be the worlds most trusted automotive Distributor.
Inchcape is ambitious!We are pursuing a strategy of growth, both organically and by acquisition, across the globe. We have a number of exciting opportunities for equally ambitious talent
