Sales And Office Administrator

Job Title: Sales and Office Administrator

Location: Manchester

We are happy to be working with a Manchester based Client and we are seeking a Sales and Office Administrator to provide essential back-office administration support to the team of field-based Business Development Managers (BDMs) and the Sales Team Leader.

Key Responsibilities:

• Provide timely, accurate, and appropriate responses to telephone calls, enquiries, transactions, or correspondence from external introducers.
• Proactively reach out to external introducers, building and maintaining strong relationships to maximise business opportunities.
• Liaise with multiple internal departments on various matters, ensuring seamless collaboration.
• Extract information and generate reports from the in-house CRM system, updating and collating information across multiple departments.
• Attend in-house training sessions with various departments and third-party IT programs.
• Process all mortgage applications introduced by external introducers within the Company's published Service Level Agreements (SLAs).

Experience and Skills:

• Knowledge of CRM systems is advantageous.
• Excellent communication skills, both written and verbal.
• Ability to work collaboratively as part of a team.
• Proactive approach to problem-solving.
• Capacity to work independently when required.
• Confident telephone manner.
• Strong prioritisation skills to manage workloads and meet deadlines.
• Intermediate IT skills, with proficiency in Excel and Word.