Address
Form of work
SalaryMy client is recruiting for a permanent Sales Assistant to join them on a permanent basis. They are well established / growing business.
09.00 – 17.00 Mon – Sat, 5 days per week, 37.5 hours per week. (possible Sundays in the future 10.00 – 16.00)
Duties will include :
- Deliver excellent customer service that exceeds all customer’s expectations
- Approaching customers and ensuring that they are dealt with efficiently, courteously and as promptly as possible.
- Dealing with customers’ orders and queries in a confident, efficient and professional manner
- Comprehensive product knowledge (enabling alternatives to be suggested to customers and expert advice given)
- Wherever possible, identifying improvements to processes to enhance customer service, reduce costs, improve margin etc.
- Matching the needs of the customer to the best product available, remembering upselling and stock levels
- Ensuring all deliveries are checked off accurately, promptly and that relevant paperwork is passed on efficiently and quickly.
- Resolving any customer issues/enquiries to a satisfactory conclusion.
- Keeping paperwork precise and clear so that tasks may be followed by colleagues.
- Create effective, up-to-date displays in the showroom, ensuring that all products are clearly coded, priced and kept clean and well presented.
- Ensure specific customer requirements are processed efficiently, promptly and to meet delivery promise
- Ensure all promises made to customers are realistic, achievable and are completed
