Service Coordinator

JOB PURPOSE:

To provide a point of contact for customers and Engineers.  To Coordinate Service Engineers daily. To raise new jobs, close and process chargeable invoices and close down nonchargeable internal jobs to the correct cost centre.

PERSON SPECIFICATION:

• PC Literate
• Good telephone manner
• Strong interpersonal, organisation, motivational and communication skills

CORE ACTIVITIES:

• Take incoming calls from customers and action as necessary.
• Plan workloads and deploy engineers ensuring maximum efficiencies are maintained.
• Liaise with other depots, dealers and 3rd party service providers when customers are out of Depot area, ensuring that they respond within agreed timescales and provide and updated daily status report on any ongoing jobs.
• Log and provide key information to enable accurate and meaningful KPI’s to be produced.
• Customer liaison/Queries/Quotations/Estimates.
• Engineer contact/Communication/Support.
• Check & monitor Job sheets/Timesheets using Daily Ops Monitor bringing any variances to the attention of the service manager.
• Ensure parts requests are followed up to maximise efficiencies and reduce disruption/downtime to customers.
• Produce estimates for chargeable work using generic template.
• Cover during absence/holidays for colleagues.
• General Admin duties, Incl.   Filing, Emails diverted, Letters etc.
• Authorise overtime in conjunction with the Service Manager, monitor and record on the internal log.
• To ensure all completed chargeable jobs are invoiced daily and that all completed engineers ‘work in progress’ is closed down and cleared off the system daily.

Benefits:

• Salary £28-£31K + up to £4K bonus
• 25 days annual leave (increasing with service)
• Life assurance cover
• Health cash plan
• Pension
• Employee and benefits hub
• Hours of work 8-5 Mon to Thursday / 8-4 on Friday’s