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SalaryOPPORTUNITY AWAITS AT SCAPE
Fancy working for a global brand that is genuinely going places? Scape is a premium accommodation provider with buildings across London, Surrey, Ireland, Australia and soon to be the US. As such, we're always on the lookout for passionate people to join our growing family. Alongside an excellent benefits package which includes onsite gym and a generous holiday allowance, we believe in supporting people to achieve their full potential, which means there are always opportunities to progress at Scape. So, if you're enthusiastic about working alongside a talented team to deliver the best living experience, don't hesitate to apply today.
Location: Scape HQ, London, W1T
Hours: 40 hours per week, Monday - Friday, 9am and 5:30pm
Fixed Term: March - September 2023
Main responsibilities include:
- To act as the key point of contact for prospective residents who are looking for their next home
- To answer all enquiries from residents or prospective residents in a friendly manner and in line with the Scape standards
- To qualify all enquiries from prospective residents, establishing their requirements.
- To have second to none knowledge of the different options available and make recommendations of the right home for each potential resident
- To guide prospective residents through the booking journey, being constantly on hand to answer any queries.
- To organise, coordinate and follow up tours of our buildings with prospective residents
- To use our extensive technology stack (CRM, VOIP, PMS software) to ensure all communication with prospective residents is both timely and in line with Scape standards
- To ensure all file notes and other records are maintained accurately and in a timely manner
- To continuously strive to exceed personal targets and be accountable for individual and team performance
- To understand the competitive landscape and develop a sound awareness of market trends
- Prepare ad hoc sales reports by analysing and summarising information for presentation
- To support colleagues in the sales team as and when required
- Support the wider Scape team in various tasks including around turnover periods and other times as and when required
Key skills and attributes
- Great organisation, time management and the ability to multi task.
- Great listening and verbal communication skills
- Professional across phone, email, instant messaging and live chat
- A desire for a fun but fast paced, high-volume sales role
- Enthusiasm, confidence, and determination to succeed
- A natural self-starter who is self-motivated and strives to do their best
- A customer service champion our residents create our communities
- Microsoft Office product suite and ability to learn new processes.
- A strong team player who thrives in a collaborative environment
- Excellent problem solving and skills A flexible, hands-on individual who is happy to get involved in other areas of Scape as required
Why work with us?
You will join an enthusiastic team who work hard to give students the ultimate Scape experience at our premium site. If you want to provide excellent customer service and are a team player, then we're sure you'll fit right in!
We have a range of employee benefits including:
- Discretionary Bonus*
- £150 for recommending a friend to Scape*
- Birthday day off!*
- Access to our onsite gyms
- Employee assistance programme (EAP)
- Access to our Cycle to Work and Tech Scheme*
- Increasing holiday allowance*
- Long service award for our loyal employees
- Maternity + Paternity benefits*
- Career progression and development opportunities
- Enrolment onto the Scape Pension Scheme*
- Team socials!!
If this sounds like you and you want to hear more, forward your CV and contact details.
We look forward to hearing from you.
