Sales Office Manager

Sales Office Manager

Harlow

Competitive salary + benefits including bonus and private healthcare

Monday to Friday 09:00 - 17:00

Are you ready to make a real impact in a dynamic environment with an FMCG business that is a real success story? In this pivotal role, you’ll lead a dedicated team responsible for exceptional customer service and sales administration. As Sales Office Manager, you’ll be:

• The Customer Champion: Ensure top-notch service by overseeing accurate order processing, managing customer inquiries (both email and phone), and fostering strong relationships with existing and potential clients.
• The Team Coach: Motivate and guide your team to deliver excellence. You'll conduct performance reviews, provide mentorship, and implement development plans.
• The Data Guardian: Maintain the integrity and accuracy of all customer data in the CRM system, generating insightful reports for the senior management team.
• The Collaborative Partner: Work closely with our sales representatives, acting as a liaison and escalation point for complex customer issues.
• The Process Optimiser: Continuously analyse and improve internal processes to enhance efficiency, productivity, and customer satisfaction. Identify bottlenecks, develop solutions, and implement changes to streamline operations.
• The Sales Supporter: Contribute to marketing activities and initiatives, playing a key role in our overall sales success.

To thrive in this role, you'll have:

• Proven experience in sales administration.
• Exceptional people management skills and experience. Coach, mentor, and guide others to achieve their full potential.
• Impeccable communication and interpersonal skills. Communicate clearly, concisely, and persuasively with internal and external stakeholders.
• Commercial knowledge and awareness.
• Experience of driving initiatives aimed at reducing costs and increasing customer satisfaction.
• A knack for building strong relationships. Earn trust and foster collaboration across teams.
• A keen eye for detail and accuracy. Ensure data integrity and maintain high administrative standards.
• Tech-savviness with Excel, Word, Outlook, PowerPoint, and CRM systems.
• A positive, can-do attitude with resilience and team-building skills.

On offer is a competitive package together with an opportunity to join this thriving business in a role with genuine opportunities for growth and development.

MVP has been placing Supply Chain, Logistics and Distribution professionals for 40 years. For more information on MVP, or to view our current portfolio of vacancies, please visit our website. Please note that it is our policy to add the details of all applicants to our database.

MVP acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Please note that by applying for this position you consent to MVP processing and storing your personal data for the purposes of providing you with work finding services. We process your personal data in accordance with data protection laws, which require us to give you a Privacy Statement to explain how we manage your personal data. Our full Privacy Statement is available to view on the MVP website, or it can be provided upon request.