Address
Form of work
SalarySales Office Manager
Harlow 100% in-office role
Competitive salary + benefits including bonus and private healthcare
Monday to Friday 09 00
What this role is:
An opportunity to join a business that is a real success story, providing a range of FMCG products to its customer base. In this role, you will take responsibility for managing all customer service and sales administration functions, supporting the company s sales team and playing a crucial role in delivering excellent levels of service to the company s clients. You ll manage a small team, allocating tasks and mentoring your team members.
Responsibilities:
- Overseeing the accurate processing of customer orders onto the CRM system
- Managing all enquiries from customers (existing and prospective) by phone and email
- Liaison with the company s external Sales Representatives
- Assigning tasks to the team and ensuring accurate completion
- Coach, mentor and guide your team to be able to deliver excellent levels of customer service
- Ensuring an excellent level of customer service is provided at all times
- Ensure strong relationships are developed and maintained with the company s customers
- Act as a point of escalation for any complex customer issues
- Ensure the accuracy and integrity of all data held within the CRM system
- Providing regular reports to the senior management team
- Contribute to sales and marketing activities as required.
What you ll bring to the table:
- Previous experience gained within a sales administration function
- Excellent people management skills able to coach, mentor and guide others to achieve great results
- Excellent interpersonal and communication skills with the ability to communicate clearly, concisely and persuasively.
- Able to work under pressure and independently, whilst maintaining a high level of personal integrity.
- Great relationship-building abilities, able to instil trust with internal and external stakeholders
- Strong level of accuracy and attention to detail
- High level of admin and IT skills (Excel, Word, Outlook and PowerPoint).
- Previous experience of CRM systems
- A positive, can-do attitude, resilience and strong team building abilities
MVP has been placing Supply Chain, Logistics and Distribution professionals for over 37 years. For more information on MVP, or to view our current portfolio of vacancies, please visit our website. Please note that it is our policy to add the details of all applicants to our database.
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