Sales Operations Coordinator

Job title: Sales Operations Coordinator
Duration: 1 year (With a possibility of extending)
Location: Oxford, or London office hybrid (2 days in-office and 3 days working from home)
Rate: £15 per hour + Holiday pay
Start: Immediate

Our client is a global travel and tourism services provider, and a global travel tech leader. They are looking for a Sales Operations Coordinator to join their 3P division.
They are looking for focused on global markets to join their 3P team, which manages the affiliates and partners who resell their travel experience supply.

You will be working closely with their Travel Agent Platform as well as other teams such as Partner Success Managers, Business Development and Onboarding. You will be expected to understand how they operate, identify improvement opportunities, action improvements, and communicate to different stakeholders depending on priority level.
We are looking for someone proactive, motivated, organised, responsible and able to work well in a fast-paced, team-oriented, and entrepreneurial environment. This role requires excellent organisational communications skills as well as effective relationship building skills. You will be required to work closely with different teams and manage different projects. You will be reporting to the Sales Operations team.

Responsibilities:

• Provides sales operation process and support, contributing to the production of effective proposals in line with business requirements.
• Provides support and advice to sales colleagues, equipping them to get the most out of available data and data management systems, including preparing for inbound and outbound lead generation.
• Effective Project Management. Collaborating with different teams to understand how they operate and identifying any issues that can be resolved short term or long term and would benefit the business.
• Expected to work across multi-functional teams, evaluate problems to solve, prioritise, provide solutions, and track and communicate resolution.
• Works collaboratively to understand and resolve user issues that may affect efficiency in the CRM system Salesforce.
• Contributes to reviewing existing Sales operations performance indicators, generating new ideas in support of driving continuous improvement in sales performance and management processes.
• Creates effective CRM dashboards for tracking and managing pipeline progress.
• Monitors the quality and integrity of CRM data to identify common performance themes, using these as the basis for communication and advice to sales colleagues to improve pipeline management, identifying and tackling instances of non-compliance.
• Uses win/loss information to analyse data and make opportunity / recommendations for improved pipeline success and drive effective business planning and reporting, making recommendations for improvement.
• Prioritises own workflow to ensure timely delivery of different projects with different stakeholders.

Requirements

• Fluency in English is required; other languages a plus (Spanish, Italian, Portuguese, French)
• Previous Sales Operations experience (ideally in travel and tourism)
• A solid working knowledge of Salesforce, including reporting and creating dashboards and views.
• Mid-Advanced Excel and PowerPoint skills
• Experience in strategy, operations, technology, analytics, or related field
• Strong work ethic with a high degree of accuracy and a keen eye for detail and follow-through
• Thrives in a dynamic environment with constant data-driven iteration
• Excellent communication skills and an excellent telephone manner
• Clear communication (written and oral) through expression of facts and ideas in a clear, convincing, and organised manner
• Good organisational skills and attention to detail
• We are looking for someone upbeat and organised
• An interest in the Travel and Tourism industry