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Form of work
SalaryThis fantastic opportunity is pivotal in maintaining efficient sales processes and ensuring customer satisfaction. Along with an extensive list of benefits, this role offers a chance to work within a progressive company that value their staff and promote career progression.
Overview:
- Based in Epsom
- £24,000 - £27,000
- Hybrid
Mon 9-5.30, Tues - Thurs 8.30-5.30, Fri 9-4.
Job specification:
- Providing the required support to achieve business unit sales targets
- Ensuring product knowledge is up to date
- Planning regular time to train on product launches and market info
- Providing customer service for stock enquiries, product support, order processing, despatch, returns and refunds
- Admin support for sales team queries as well as ensuring all sales correspondence is copied
- Assist with orders and queries as required, conducting regular sweep of order tracker
- Ensuring orders are accurately matched on NetSuite and highlighting any discrepancies
- Regularly run the 'Do Not Ship report and highlighting orders for follow up to Line Manager
- Liaising with carriers such as DHL, UPS and the logistics team to answer customer queries on product delivery across all business units
- Regularly run stock level report and flagging any low stock or stock concerns to the Customer Service Manager
- Identify larger accounts and carry out qualifying as above before passing leads to sales team
- Proactive management of non-assigned accounts
- Raising POs for site surveys and linking reference with sales orders, ensuring all administration is correct.
Person specification:
- Experience of customer service and sales administration
- Good professional written and spoken English
- Good Microsoft Office skills, in particular Excel and Outlook & NetSuite
- Commercially aware
- Ability to work under pressure
- Ability to work well with others as part of a team as well as independently
- Able to work to deadlines and problem solve
Additional Information:
- Based in Epsom
- £24,000 - £27,000
- Critical Illness Cover, Life Assurance & Income Protection.
- Cycle to work.
- Employee Assistance.
- Pension Salary Exchange & Financial wellbeing.
- Quarterly social events.
Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!
Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
By applying for this vacancy, you accept Optima Recruitment Limited s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
