Sales Support Advisor

Have you worked in a call centre looking after high net worth consumers, dealing with deliveries of high value, luxury goods overseas?

Due to restructure and promotion, a Sales Support Advisor is required by an award winning business in the Barnsley area to answer consumer customer enquiries via phone, email and live chat, resolve issues with deliveries in an efficient and timely manner.

Issues may include providing updates and information for customer orders, handling returns, addressing complaints and troubleshooting issues. Most sales are overseas, and therefore you will be required after the initial 2 months training to work on a shift basis Monday to Friday. i.e. 09:00 - 17:30 1 week, and then 13:00 to 21:00 the following.

Reporting to the Head of Customer Services and working closely with all functions in the business to achieve high levels of service, the Sales Support Advisor will be:

• Providing excellent customer service to high net worth consumer customers via telephone, email and live chats
• Dealing with high volume tickets quickly and effectively, adhering to response targets
• Ensure that you are providing timely delivery of products to customers
• Dealing with inquiries in the correct manner in accordance with all guidelines
• Handling warranty issues effectively
• Liaise with the Sales, Purchasing and Warehouse team to secure strong relationship across all functions
• Working conjointly with the Head of Customer services in order to resolve urgent issues/enquiries from customers or any function in the business.
• Maintain a positive attitude and calmly respond to customers' complaints

What's on offer for the Sales Support Advisor?

• Permanent full time based in Barnsley
• Salary £30,000 - £35,000 a year
• As the team grows, opportunity to progress, and be second in command.
• Pension
• 28 days holiday
• Health and Life insurance
• Parking on site
• Shifts required will be a week (Mon to Fri) of 09:00-17:30 and then a week of 13:00-21:00 to support with North American sales. (1 hour break)
• Training first 2 months will be 09:00 to 17:30
• Expectation to visit the offices in Surrey according to the needs of the business

What experience does the Sales Support Advisor require?

• Previous experience working within a consumer telephone based customer service role.
• Customer focused with excellent communication and negotiation skills
• Longevity in CV
• Commutable to Barnsley - this is an office based role
• Personable and attentive with strong interpersonal skills
• Resilient, able to work under pressure, adaptable and able to quickly think on your feet.
• Know what good customer service looks like, have a problem solving approach satisfying customers while minimising costs.

F4P Recruitment is an established Recruitment Consultancy, Surrey-based, providing a full recruitment solution of temporary and permanent staff within the Surrey and Hampshire area, over 4 divisions: Accountancy & Finance; Sales & Marketing; Business OfficeSupport; IT & Executive. You must reside in UK and be able to produce evidence of eligibility to work in UK. F4P Recruitment does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. We are acting as a Recruitment Agency & are GDPR compliant.