Address
Form of work
SalaryLocation: Northampton & Hybrid Working
Salary: Highly Competitive - Above Market Average + Benefits
Hours: Considering Both Full-Time & Part-Time Applicants:
- Full-Time - 37.5 Hours a Week; Mon-Fri; 09:00-17:30; 2x Days a Week Onsite
- Part-Time - 22.5 Hours and Up; Days Dependent Upon Individual; 2x Days a Week Onsite
Are you passionate about delivering premium customer experiences? Our client, a luxury retailer, is seeking a new Sales Operations Support Specialist to join their high performing and welcoming team.
As part of their dedicated department, this position will play a pivotal role in ensuring seamless and efficient service delivery, embodying their brand values of innovation, trust, and sustainability.
Key Responsibilities:
**Customer Service**
- Proactively resolve customer inquiries to promote continuous process improvement.
- Deliver high-quality customer service across multiple channels.
- Collaborate with global teams to enhance the customer experience.
**Delivery Management**
- Manage home delivery orders with precision and accuracy.
- Handle customer relationship management and conflict resolution effectively.
- Optimize delivery routes for efficiency and cost-effectiveness.
**Sales Support Coordination**
- Input sales orders accurately into Salesforce and JDE systems.
- Resolve customer inquiries promptly and efficiently.
**General Administration**
- Provide cross-functional administrative support.
- Serve as the first point of contact for incoming calls, directing inquiries appropriately.
**Brand Ambassador**
- Represent the company brand with integrity and trustworthiness.
- Cultivate valuable relationships with internal and external stakeholders.
- Drive adherence to efficient processes and practices to meet customer needs effectively.
**Qualifications & Experience:**
- Previous customer-facing experience is essential.
- Experience in the luxury retail space and/or logistics is desirable.
- Experience in a process-driven Sales role would be desirable.
- Proficiency with Salesforce (or alternative CRM) and Excel would also be desirable.
- Positive attitude and willingness to learn and adapt.
This is an exceptional opportunity to join a brilliant team and company, representing a prestigious, luxury brand.
"Luxury" "Sales" "Operations" "Support" "Specialist" "Northampton" "Hybrid" "Customer Service" ** *Sustainability*
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Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.
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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
