Sales Support Team Manager

Sales Support Team Managersought by an automotive parts remanufacturer and supplier who has been supplying to the motor trade for over 20 years. Backed by exceptional customer service and the highest levels of availability, they are firmly established as a leading supplier to the UK and European aftermarket.

The Role:

As the Sales Support Team Manager you will be first point of contact for export costumers with responsibility for ensuring customer SLAs.

This is a hands-on role with team management responsibilities. Your duties will include:

• Main point of contact for freight forwarders and will ensure the correct customs declarations are made in a timely manner
• Delivering and managing a robust, effective support function that underpins the success of this busy, dynamic team
• Handling, managing and successful completion of customer orders, product and technical queries, and aftersales service
• Working collaboratively with the rest of the organisation to resolve issues, maximise sales and improve operational processes
• Processing quotations and orders from customers via phone, email, or TecCom
• Creating invoices, supply confirmations and packing lists where required, making sure that invoices are correct and in line with agreed conditions
• Inputting sales order entries, proactively investigating and resolving customer enquiries, processing orders and providing general ad-hoc administrative support
• Responsible for the development, training and support of the wider Sales Support Team (comprising 6 Sales Support Administrators and 3 Technical Advisors) while ensuring an effective service to both internal and external customers
• Supporting the Sales team with any other requests
• Working with the Technical and Sales Support team in ensuring achievement of individual and team KPIs
• Liaising with various departments to ensure customer queries and issues are resolved in a timely manner
• Working with the Sales team to ensure consignment stock is maintained and updated on a regular basis
• Liaising with logistics partners to ensure timely delivery of customer orders and to maintain a lower cost of logistics while maintaining a high level of service and transport schedules
• Ensuring all compliance follows expert policies, procedures and legal mandates
• Bringing new ideas to the table for improvements in current processes
• Keeping up to date with changes in customs regulations affecting trade routes

The successful Sales Support Team Manager should demonstrate:

• Experience of sales and logistics process; experience of export sales and logistics is preferable
• Experience in training and coaching teams and individuals
• Experience of managing and supporting a large team
• Excellent Excel skills
• Organised with strong attention to detail and a right first time ethos
• Strong communication and interpersonal skills, naturally able to build rapport
• Commercially focused, customer orientated and customer service driven with ability to listen to complex challenges and logically work through and offer appropriate solutions

Benefits:

Up to GBP30,000 salary
Company pension scheme
Health cash plan
Death in Service
Cycle to work scheme
Employee discount
Free on-site parking
Office based
Optional work polo shirt available
31 days holiday including bank holidays
37.5 hours per week Monday to Friday
Flexible hours can start at 8am or 8.30am and finish 4pm or 4.30pm or 5.00pm

Sales Support Team Manager

Birmingham, West Midlands

Up to GBP30,000 + benefits

Team Leader Supervisor Customer Service Manager Customer Support Client Support Technical Sales Technical Support Auto Parts Car Parts Motor Industry Motor Parts Distribution Distributors Transport Transportation Supply Chain Shipping Freight Forwarding