- Supporting FCA users on Salesforce system issues and using investigation skills to triage all issues and ensuring appropriate fixes are implemented in a timely manner
- Maintaining and enhancing on how the System Supports users in their day-to-day activities
- Working on system developments/enhancements to meet users’ requirements
- Implementing configuration changes and providing consultancy on major Salesforce changes
- Managing and running several processes and ensuring SLAs are met
- Supporting user management, planned outages and system releases and prioritising issues based on urgency and impact and using experience and initiative to escalate issues where necessary
- Opportunity to work cross functionally and autonomously with teams who are passionate about delivering value
- Opportunity to tackle a challenging, interesting and varied portfolio of work encompassing supervision, authorisation and enforcement processes
- Ability to work with key stakeholders across the FCA delivering technological enhancements to support the work of the FCA
- Ability to shape and govern the technology practices using innovation and past experiences
- A sense of purpose in your job, knowing that you’re serving those in need
- Opportunity to increase your knowledge around UK regulation as well as system architecture, development and change on the Salesforce platform
- Opportunity to expand Salesforce knowledge and be part of a diverse team where we embrace diversity of ideas
Core benefits that you will receive as standard are:
- 25 days holiday per year plus bank holidays
- Private healthcare with Bupa
- A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age – up to 12% a month once you reach age 35)
- Life assurance of eight times your basic salary
- Income protection
We support hybrid working which means you will be able to work from home up to 60% of the time over a month with the remainder of your time in one of our three office locations.
- Experience of using case management systems
- Experience of investigating and triaging issues within a CRM product such as Salesforce
- Experience working with a CRM product such as Salesforce
- Salesforce Administrator certification highly preferred
- Ability to deliver solutions and service consistently to a high standard
- Ability to ensure day-to-day queries are managed within given timeframes
- Good stakeholder management and communication skills and able to build and maintain effective relationships with customers, peers and stakeholders of all levels
- Ability to contribute to, and follow, system and technical documentation using appropriate methodologies
- Ability to produce written material to communicate complex technical ideas to diverse audiences
- Ability to interpret, analyse and present information to influence system developmente
About the FCA
The FCA's Values & Diversity
Our ambition is to cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.
The FCA is committed to achieving greater diversity across all levels of the organisations. Given this, we particularly welcome applications from women, disabled and minority ethnic candidates for our Associate - Regulatory role.
Multi-location
This role is graded as Associate – Regulatory (Level 8)
Shortlisted candidates will be invited for a 60-min competency-based interview.
Please note – Applications must be submitted through our online portal. Applications sent via email will not be accepted.