Receptionist

THE JOB

Do you love talking to people? Do you have a warm and friendly personality? Do you thrive when helping people? Is nothing too much trouble? Great, keep reading!

Come and join our lovely team at our Cleveland Practice in Gainsborough and be our friendly face to provide a warm welcome to our patients.

As a Medical Receptionist, we rely on you to deliver exceptional customer service to our lovely patients and undertake a range of reception duties to support our remarkable team.

From reception you will be greeting and directing patients, using the appointment system, booking appointments, processing information, and assisting patients with anything they require.

You will be the first point of contact for patients and will need to distribute information, messages, and enquiries for the clinical team, and liaise with multidisciplinary team members and external agencies such as secondary care and community service providers.

You will work 37.5 hours per week between 08:00-18:30 Monday to Friday & Saturday from 09:00-17:00, you will also be required to cover a late shift from 18:30-20:00 between Monday to Friday which will be included in your rota.

NOTE: Due to the needs of the business, we require flexibility to cover holidays and absences, therefore days of work may change.

WHOM ARE WE LOOKING FOR?

• Previous Customer Service experience of dealing with the public face-to-face and via telephone.
• IT Literate, previous experience with Microsoft Office software would be beneficial
• Experience using SystmOne would be preferable
• Ability to work as part of an integrated, multi-skilled team.
• Pleasant and articulate with the ability to work under pressure in a rapidly changing environment.
• Excellent communication skills.
• Team player with flexibility in hours and duties to cover holidays and sickness is essential.
• Post subject to satisfactory DBS check

  WHAT WE CAN OFFER YOU

• NHS Pension Scheme (23.7% contributions)
• Generous annual leave entitlement of 36 days including bank holidays
• Staff social events
• Monthly employee awards
• Free Parking
• Sick pay scheme
• Access to the employee assistance program
• A supportive and collaborative working environment
Opportunities for professional development and growth
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ABOUT US

We're a network of four practices nestled across the picturesque landscapes of Lincolnshire, catering to 35,000 patients. Always forward-thinking, we're constantly seeking ways to enhance our services for our valued patients.

Joining our team means becoming a part of a dynamic and innovative organisation that's revolutionising primary care delivery. If you're seeking to join a progressive and thriving organisation committed to delivering top-notch, patient-centred care, we're eager to connect with you.

Our mission is simple: to provide top-tier care tailored to each patient's needs while fostering nurturing work environments that promote growth and success.

We're dedicated to advancing sustainable healthcare through innovation and collaboration. Our core valuesOpportunity, Enthusiasm, Support, Innovation, Family, and Balanceare not just words; they're principles we encourage our staff to embody and live by every day.

If you're ready to embark on a fulfilling career journey with a supportive and forward-thinking organisation, apply now or reach out to Cheila at HR@welbyhealth.co.uk. Join the Welby Group, where your dedication is valued and rewarded!