AddressDuties include, but not limited to:
General Security:
- Familiar and knowledgeable of the site Job Descriptions Corporate Security Officer.
- To proactively observe the reception area for opportunities to assist with colleagues and guests.
- To be fully conversant with all aspects of the security functions, including the loading bay role and systems.
- To be fully conversant with all standard operating and emergency procedures, ensuring an appropriate and professional response to any situation that arises.
- To proactively monitor building demise, recognising the behaviour of others, and to report any unusual activity immediately.
- To develop and promote exemplary colleague relations in order to identify and escalate any security issues or improvements.
- To accurately report and record incidents or risks in a sufficient and professional manner.
- To tactically manage any incident and give confidence to others that the situation is dealt with effectively and efficiently.
- Liaise with clients and customers in a polite and professional manner.
- Providing a visible presence to deter unsavoury behaviour.
- Reassure the client that their employees and facilities are safe.
- Maintaining the highest standards of security whilst maintaining professionalism
- Pinpoint suspicious behaviour and take remedial non- confrontational action.
- Taking responsibility for the security of the building entrances
- Ensure accurate and timely completion of all necessary shift paperwork for submission as necessary.
- Set professional standards of conduct and report any inappropriate behaviour.
- Proactively monitor the Willis Tower Watson (WTW) buildings and surroundings, reporting any unusual activity.
- Ensure you complete all mandatory online training.
- To effectively manage tasks within the agreed deadlines, in accordance with the standard operating procedures.
Systems & Equipment:
- Utilise available technology to ensure that the building remains secure.
- To report any faults of equipment encountered whilst on shift.
- Telephones are to be answered in a professional, polite and timely manner.
Main duties
- Have full operational knowledge in all security loading bay and reception functions, including the building access control system.
- Respond to incidents and situations according to site SOPs and best practice.
- Oversee access and egress of personnel, respond and report breaches of security.
- Work as ‘one team' with all staff and service partner colleagues.
- Ensure all locations are open / closed as per requirements.
- To comply with the Assignment Instructions and Risk Assessments.
- Contribute to ways of improving service delivery to our clients and customers by not accepting the ‘norm'.
Person Specifications
- A valid SIA License
- Good IT skills
- Excellent Customer service skills
Health and Saftey Responsibilities
- Follow Mitie and WTW company policies and procedures at all times.
- Ensure that all Health & Safety requirements are strictly adhered to.
- Ensure that all accidents, incidents or ‘near misses' are investigated and reported accordingly.
- Use all work equipment and personal PPE properly and in accordance with requirements.
Information Security
- Ensure compliance with Mitie and WTW information security procedures in all activities.
- Proactively identify and report security risks to your manager.
- Report actual and suspected security incidents;
What we are looking for
- Previous Security Experience
- SIA License
- SC Clearance desirable
