Address
Form of workAmberstone provides integrated security solutions through the provision of technology products and manned guarding resources. Our security solutions bridge the gap through the provision of risk based integrated security solutions, deployed through our unique Amberstone Risk Modelling tool. Products combine to provide a best return on investment made by our varied client base, with Amberstone sharing strategic best practise wherever possible to the benefit of all clients, reducing risk and costs wherever possible. Amberstone security solutions provide a best return on investment when integrated together.
The overall purpose of the Account Manager (AM) is to develop, build relationships, maintain and grow all company business verticals with defined Amberstone clients whilst ensuring that quality of service is consistently delivered following the principles of the company 5R’s & 5M’s working practices as well as our central client focus of risk-based approach for its customers.
Main duties / key responsibilities:
Responsible for meeting both annual and monthly sales revenue objectives set by the business in its core activities. This will be achieved by driving through sales revenues from their defined clients, and will be responsible for cultivating, developing and managing first class relationships with across the spectrum within their accounts. They will follow the four key areas of Account Management by understanding and delivering the pillars of:
Strategic Services, Sales & Innovation, Support Services, Operations, Special Projects
Commercial awareness of P&L: to achieve the maximum profit return in a commercial market for the services the group offers for both installation and service contracts and indeed identify further profit opportunities.
Accurate forecasting of sales: to accurately forecast when sales will arrive into the business and anticipate invoice dates on a monthly, quarterly and annual basis.
Activity reporting: to complete weekly on a day specified by their line manager, a detailed report of the week’s activity (quotes generated, opportunities, customer meetings, relationships)
New business generation: to actively seek out opportunities both with existing and new prospective customers to expand the business turnover.
Client specifications: to understand the client specific risk-based profile generating integration between technology, people and data using insights and standard specifications to achieve this. In addition they will create a Client Strategy plan that will map the delivery, development, strengths and weaknesses that we have with that business to ensure that we deliver against their expectation.
Technical surveys: to support the surveyors in carrying out their tasks by ensuring that they understand the client specification.
Technical service, maintenance & monitoring: to ensure that the client’s service requirements are being managed in-line with their SLA and KPIs. To ensure that all scheduled maintenance visits are completed as per NSI guidelines working with the service department.
The AD will support and have oversight of any Mobilisation process to ensure the operations and associated teams are meeting the key milestone dates associated within the contract go live. They will fully understand the 5M methodology of delivery in addition.
Manage technical works through the project and small works departments: to have oversight to ensure that our customers’ expectations are met by our Operational teams.
Customer relations: to be the day to day point of contact for our clients, to help develop a close working relationship between the respective companies, identify and network new relationships and effectively manage communication between both organisations. Attends weekly/monthly/quarterly meetings with their clients to discuss delivery, SLA/KPI performance and identify any further opportunities and relationships.
Debt management: to ensure that our customers pay for the works that are completed within the agreed contract terms and do as necessary to ensure payments are received. This may also involve escalating internal issues to ensure they are rectified in a timely manner.
Customer/internal training: to ensure that the agreed training requirements are understood and delivered in relation to services for that client. They will also make themselves available for all internal training that the business may offer them as required. This will be at a minimum CASH, Timegate and our Business Insights Dashboards.
Solutions: to introduce the latest solutions and methodology into our existing customer base that will add benefit to their business. They will also be expected to keep at the leading edge of the industry by keeping abreast of all industry, product, service and legislative opportunities and to ensure they are communicated to our customers.
Mission, core values & competencies: embracing the company’s core values and principles in order to achieve the overall mission of the organisation. Take personal responsibility for own career development by continually assessing and adjusting personal performance and behaviour against the criteria laid out in the organisation’s competency framework.
Special Projects: In the case of a new initiative, technical solution or working methodology.
Additional information:
KEY DUTIES AND RESPONSIBILITIES – Other duties may be assigned as per the needs of the business.
This is a remote role working nationally with travel often required around the UK & Europe. Working from home is also promoted to facilitate a work life balance.
Previous work experience required:
Essential: At least five years’ experience in either delivering similar services of a similar type within a risk-based approach environment and practical evidence of success in this field or in Loss Prevention.
Desirable: Demonstrable successful record in delivering return on risk-based solutions that have delivered proven results with a straight forward provable ROI.
Personal skills/behaviours/qualities:
Essential: Knowledgeable on the Loss Prevention marketplace, strong communication skills, goal/results orientated, exceptional customer centric relationship-oriented approach,
Additional information:
Full clean licence required
