Senior Administrator

Reed in Teesside are currently representing a Stockton based client who are looking to expand their Commercial team with a full time, permanent Senior Administrator.

My client offers many benefits, these include:

• 25 days holiday plus bank holidays PLUS your Birthday off
• 2x paid days per year to volunteer at your chosen service
• Enhanced Maternity and Paternity & Enhanced compassionate leave
• Death in service
• Ongoing training and development plans
• Social events throughout the year with team building days out
• Flexible working arrangements upon request
• Following successful probation after 6 months you will also be entitled to Vitality Health and Medicash alongside leasing a brand new electric car saving you around 40%-50% motoring costs each month with a salary sacrifice
• Free onsite parking

Reporting to the Office Manager, you will provide adhoc sales and marketing input and assistance to the Office Manager on adhoc projects and cover a ‘deputy’ role during periods of their annual leave. Please note, this role is office based, Monday – Friday, 9am – 5pm.

The commercial team is built around Internal Sales and Customer Service – you will be joining a team of 5x and as a Senior Administrator you will cover a combination of both roles to assist in busy periods, covering sickness and annual leave whilst contributing to team development and achieving departmental KPIs.

Description of both roles:

Customer Service:

• The Customer Service Advisor is required to take care of all of the customers’ needs and provide up to date information, correct documentation and process all customer orders.
• To deal with all customer queries, in a timely manner, while ensuring the information is updated and accurate on their CRM.
• Excellent communication with their accounts department to make sure the order process flow is seamless.
• Helping to drive down the companies costs of purchasing, negotiating discounts where possible.

Internal Sales:

• Provide dynamic and motivational support to the external sales team to assist in exceeding Company targets and providing exceptional Sales & Customer Services.
• Proactively reach out to potential customers via phone, email, and other communication channels to generate new sales leads and opportunities.
• Nurture existing customer accounts by providing excellent customer service, addressing enquiries, and ensuring customer satisfaction in order to develop customer relationships.
• Prepare and present product demonstrations, proposals, and quotes to potential clients.
• Achieve or exceed monthly and quarterly sales targets.
• Project Tracking activities and updating relevant information on CRM.

The successful candidate will be/have:

• Proactive
• Use initiative
• Career driven
• Passionate to progress
• Computer literate – having worked with CRM systems
• Be able to adapt to change
• Not afraid to ask questions and share ideas with management
• Commercial mindset
• Excellent communication skills
• Ability to diffuse situations with the right leadership skills  

Interviews are to be held next week so what are you waiting for? Apply today!