Senior Administrator

Senior Administrator

Salary: £26,000 - £31,000 per annum, dependent on experience

Hours: 35 hours per week (Mon-Fri, 9am-5pm)

Based: Birmingham

Ref: 1402

Cranstoun offer a wide range of services across England, including community-based and residential substance misuse services, supported housing, specialist services for young people and families and carers, and domestic abuse services.

Our skilled and compassionate teams work with service users, families and communities, helping them to make positive changes. We’ve been making a difference since 1969 by combining our expertise with innovative approaches and putting people at the heart of what we do.

As a Senior administrator, the successful applicant will be expected to:

• Be motivated, committed and confident at liaising with other professionals.
• Be able to work autonomously and as part of a team.
• Provide first class customer service to people that access our services and to act as the initial point of contact for all customer enquiries.
• Supervise operational tasks and report to the Admin Manager.
• Ensure that every customer contact leaves the customer feeling positive about their experience.
• Lead on recruitment into the administration team.
• Support the completion of quarterly workbooks and other data reports/requirements per request of commissioners and/or central office.
• Work as part of a team, supporting colleagues and contributing flexibly to assist with fluctuating workloads and delivery to deadlines.

• Support and/or undertake a number of administration functions within the office/service e.g., minute taking and recording, processes updates etc.
• Support triage, referral and allocation process of clients.
• Support initial risk assessment stage of clients and handover cases for Lead Worker/ Housing Solutions Services.
• Possess some understanding of the issues faced by homeless or vulnerably housed people and the difficulties they experience in accessing services.
• Have the ability to empower individuals to make positive changes and a willingness to develop these valuable skills.
• Provide individual, tailored housing advice for stakeholders.
• Maintain accurate records.
• Understand the importance of maintaining professional boundaries.
• Ensure safeguarding protocols are followed.

To apply, please click the apply button to continue your application on our website.

Unfortunately, we are unable to accept CVs.

All post holders may be required to work some evenings, to meet our service delivery requirements. The core service operates Monday to Friday, 9am - 5pm.

All posts are subject to an enhanced DBS Disclosure.

Closing date: Sunday 18 February 2024.

We are an inclusive employer, committed to promoting equality and diversity in all areas of our work.

Registered Charity No. 1061582.