Address
SalaryPersonal Banking department oversees debit and credit card operations, and provides back office support to the Bank's branches. As a Senior Assistant Card Centre, you will be responsible for delivering the debit and credit cards administrative functions, while also providing support to the branches and handling customer queries. This is a 12 month fixed term contract position.
Key responsibilities
- Assist the Team to develop and implement business strategies
- Responsible for daily settlement process and credit control, account maintenances and card productions
- Prepare regular reports/documentations for Management
- Handle customer enquiries to ensure timely and accurate response and investigation related to payments, processed transactions, reversals and refunds
- Assist with planning and implementing promotion activities and marketing events
- Liaise with Head Office and other relevant stakeholders to ensure smooth business operations
- Conduct market research and analysis regularly to monitor market trends
Requirements
- Degree educated preferably in Finance, Economics, Accounting or Marketing
- Experience within the Financial Services industry would be advantageous
- Customer service experience
- Team player
- Attention to details
- Excellent organisation skills
- Excellent English and Mandarin communication skills
Having a presence in the UK for more than 90 years, Bank of China London Branch has been providing an excellent financial service to the market and maintain its competitive edge as an international bank operated in the UK. It has employees in over 33 countries, and it is one of the most internationalised overseas branch in the Bank of China Group. The Bank values the diversity of its employees and aims to create an inclusive environment where everyone can speak up and enjoy the equal opportunities to grow both personally and professionally.
