Senior Business & Change Analyst

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As a Senior Business & Change Analyst you will play a critical part of the product delivery lifecycle, it ensures that both the product and delivery teams have an adequate understanding of the requirements and solution, to be able to start design, development and testing.

You'll focus your energies on increasing our capacity, to shape demand for new digital features, earlier in the delivery lifecycle (discovery), to remove uncertainties and ensure we are focused with the best balance between value and success.

You'll play a key role in research, documenting the user stories, functional journeys and detailed customer experience and outcomes.

The difference you'll make.

• Collaborating with the Senior Product Owner to shape the end-to-end product strategy

• Defining requirements and create user stories, working closely with the developers and designers

• Exercising strong decision-making mandate across the team as a proxy to the product owner

• Reviewing and analyse proposals from stakeholders

• Identifying opportunities for improvement

• Identifying risks contained within the proposed features and solutions

What you'll bring:

• Past experience in delivering customer solutions

• Experience in customer centric research, competitor analysis, design, of UX and UI.

It would also be nice for you to have:

• Awareness of software delivery lifecycle and digital self-service; Knowledge of Jira / confluence an advantage

• Comfortable working with business and technical colleagues

• Strong confident stakeholder management

• Awareness of how applications and processes integrate, for example APIs and other dependencies

What else you need to know:

We want our people to thrive at work and home, and we recognise that many people benefit from flexible arrangements. To enable us to deliver the best outcomes for our customers and to help each other develop we understand the importance of having the right balance of spending time together in an office while maintaining flexibility.

By working this way, we can continue to create moments that matter for everyone. To support this, we offer site-based contracts with a hybrid working pattern and we're happy to discuss specific requirements throughout the recruitment process.

This role is based in Milton Keynes and our current expectation is at least 2 days in an office every week

This role is a 24-month Fixed Term contract

Inclusion

At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we'll reward you.

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs. For part-time / contract roles, your salary, bonus (where eligible) and certain benefits will be prorated to reflect your working hours / contract duration

• We put 8% of salary into your pension, even if you don't contribute yourself. We'll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer

• 30 days' holiday plus bank holidays, which increases to 31 days after 5yrs service, with the option to purchase up to 5 contractual days per year

• £6,000 car allowance per year

• Company funded individual private medical insurance

• Voluntary healthcare benefits at discounted rates such as private medical insurance for your family, dental insurance, healthcare cash plan and health assessments

• Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover

• Share in Santander's success by investing in our share plans

Learn more about our benefits and family friendly policies

What to do next:-

If this sounds like a role you're interested in, then please apply.

If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we're available through telephone, email, or face to face. You can contact us at resourcing@santander.co.uk or call 0870 414 9080.