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Company Description
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Position Overview
For our EMEA credit team we are currently looking for a Senior Credit Controller based in our London office who will be responsible for a portfolio of customers located in UK & IE
The Credit Controller is a key pillar of the regional organization as they partner with Sales and the Sales Operations team to drive our business operations, while managing the collection process and ensuring the financial exposure of the Company remains under control and aligned with the Credit risk strategy and internal guidelines. In this context, the Senior Credit controller oversees all the credit and collection activities for their portfolio of customers. As a member of the EMEA Credit team, the Senior Credit Controller will also be involved in regular team meetings, workshops, off-sites and projects for the EMEA region.
Essential Duties & Responsibilities
- Design the Credit risk strategy of their portfolio of customers in alignment with Management and with Sales and the Sales Operations Team
- Review customer orders on hold for Credit reasons daily and determine whether they can be released and shipped to the customers, where relevant seek Management’s approval in accordance with the Grant of Authority
- Define and regularly review credit limits, payment terms and other credit-related conditions for both existing and new customers
- Perform a watch and regular analysis on portfolio of customers to ensure the company’s exposure is monitored and to anticipate, flag and escalate issues without delays to Management
- Communicate frequently with customers and reply promptly to their questions and concerns. Team-up with Sales and Sales Operations Team to solve issues
- Notify customers of upcoming or outstanding invoices. Establish and maintain regular communications to facilitate regular payments
- Monitor debtor balances to guarantee an acceptable level or even reduction of the DSO. Negotiate payment plans and settlements of overdue balances
- Use dispute management to coordinate issuance and clearing of Debit notes and Credit notes in collaboration with customers and internal partners
- Team-up with the AR team to ensure cash application is accurately done and on a timely manner; support issue resolutions when needed
- Initiate legal actions against debtors who evade or refuse payment according to the terms and conditions. Liaise with the Legal department and/or external collection agencies where needed
- Visit customers in the London showroom during markets and/or in their offices/selling locations
- Prepare various analysis and month-end reporting
- Attend the Fashion Credit Forum to gain insight into how customers are paying and network
- Act as a key business partner and contribute to the success of the company’s strategy and results
Experience, Skills & Knowledge
- Experience in Credit Control within an FMCG business.
- Retail or apparel industry experience a plus
- Fluent in English
- Excellent verbal and written communication skills
- Results orientated, resourceful and problem-solving attitude
- Strong business acumen and customer orientated
- Strong analytical skills and attention to detail
- Excellent time management, prioritization and organizational skills
- Proficient user of Excel and SAP (or equivalent ERP)
- Ability to work independently and to deliver under pressure in a complex and challenging environment
