Senior Customer Manager - Propositions

Some careers shine brighter than others.  

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. 

Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients.

This role is a leadership position within the Customer & International team. This is a high-profile team that leads customer propositions across all segments and supports and delivers strategic growth initiatives, tasks and deliverables from across WPB (Wealth and Personal Banking)

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. 

In this role you will:

• Design and deliver World Class Propositions, which meet the needs of our customers and sets us apart from the competition
• Build excellent relationships with UK and Group stakeholders to identify the market opportunity, our right to win and key risks and priorities in the implementation of revenue and customer advocacy opportunities.
• Help drive the alignment of proposition enhancement runways and contact strategies planned across HSBC UK distribution channels to ensure that the organisation unilaterally pivots towards customer.
• Bring together internal and external insights that provide a comprehensive understanding of customer needs and trends, as well as competitor offerings.
• Proactively  support Senior management in driving the WPB Group Segment Strategy, for the segment(s) you’ll be leading/contributing to, including performance and integration within the UK WPB business

To be successful in this role you should meet the following requirements:

• Have relevant direct experience of designing propositions in the UK and/or internationally, preferably in the Financial Services space
• Have a successful track record of leading, delivering and managing a number of complex projects and/or programmes, utilising appropriate techniques and tools to ensure and measure success
• Possess a clear understanding of financial budgets/statements/models, with direct experience of analysing data effectively for planning, forecasting, reporting and building business cases. Proficiency in Microsoft Excel & Office is essential
• Experience working in relevant environment/s, i.e. Retail banking/ Premier banking/ Wealth Management/ Personal Banking/ Employee Banking Solutions / International/ Private Banking
• Be capable of leading interactions with a large, globally diverse group of individuals at varying levels, as well as the skills and confidence to direct large numbers of non-reporting teams with influence to deliver strategy.

This role is based in Birmingham, although other locations will be considered.

Opening up a world of opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone -  no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500