Senior Digital Delivery Manager

At Greene King we believe Digital will enable us to deliver a step change in the pub experience. We obsess over building best in class user and customer experiences across our digital products and transformation programmes. We will live up to being the pride of British hospitality by making sure we deliver digital products that fit in to our physical experiences seamlessly and to ensure our customers come back time and time again.

You will build and lead a new Digital Delivery Centre of Excellence (CoE). This new CoE will be responsible for the delivery of the Digital portfolio plan and strategy. You will work with external partners development teams and internal product teams to drive agility, quality and cost effective delivery for Greene King. You will also support the development of our own inhouse capabilities as we take greater ownership of our technology strategy and delivery. This is an opportunity to build a function from the ground up, leading change across Greene King.

Reporting to the Director of Technology and working with other CoE leads, you will be a key part of the Digital Technology leadership group to ensure delivery of a clear technology strategy aligned to our corporate vision and strategy, fully supporting our customers and pub teams in delivering our Digital products.

This role will play a key role in the wider modernisation of the IT function and as such you will have a strong background in establishing and running Digital Delivery functions based on modern practises.

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could be eligible for £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…

In your role as Senior Digital Delivery Manager you will ...

• Be accountable for delivery across the Digital Technology programme
• Analyse, evaluate and manage delivery risks, producing overall governance and recommendation for leadership teams and stakeholders
• Create and implement effective ways of working to driver overall delivery and continuous improvement of processes and performance
• Establish overall Digital Delivery plan, managing dependencies between delivery teams and non-Digital affiliated teams (e.g. infrastructure, EPOS teams)
• Create and maintain resource plans to ensure successful delivery
• Recruit and enable a team of Delivery Managers and business analysts
• Line management of team members including performance management and the development and retention of the team
• Deliver high quality software solutions to enable Digital development through internal and external partner resources Engage, enable and govern partner performance to ensure cost effective, high quality development services for Greene King
• Work with all CoE teams to ensure well planned environment provision across the Digital estate and instigate robust release planning across project phases and environments
• Work with project and product teams to estimate and resource initiatives and proactively engage to continuously improve operational effectiveness, cost and agility, whilst also removing and mitigating challenges to ensure successful delivery
• Consult and engage as part of Greene King’s strategy to expand Digital development capabilities inhouse and initiate and manage engineering initiatives and projects to support this

What you'll bring...

• Experience in delivering through multiple teams across different workstreams
• Good knowledge of development practices within the Software Delivery Lifecycle
• Proven track record of successful delivery in the Digital technology sphere
• Understanding of the practicalities of delivering technical projects, solving problems both around technical delivery and people related issues
• Excellent knowledge of Agile development practices but also the application of hybrid approaches
• Experience of managing multiple third party partners and vendors and have evidence of increasing the value received
• Experience of development across a range of core technologies
  • Web
  • App
  • Integrations and APIs
  • Customer Data platforms

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