AddressSenior Insurance Advisor
Job Location: Ringwood, Hampshire
Job Type: Permanent
Salary: £28,000 - £30,000 DOE + bonus
Hours: 9am – 6pm Monday – Thursday with a 5pm finish on Friday – no weekends!
- Are you currently working in a customer service / sales capacity in the insurance industry and have assisted with training / coaching / leading members of your team?
- Maybe you step in for your manager in their absence and are now looking to enhance your supervisory skills?
We are working with a specialist insurance company who is on the lookout for a sales / customer advisor who wants to progress into a supervisory role.
This company pride themselves on their reputation for high quality customer service, 5* reviews & defaqto ratings and
their ability to provide cover for complex, non-standard home insurance requirements.
This role involves managing a newly formed team that has been created to follow up on enquiries which have come directly through the company website. You and your team will be responsible for responding to these enquiries in an efficient, friendly and helpful manner.
Although you will be supporting, guiding and training your team, you will need to be hands on as you will be required to lead by example and occasionally go on the phone to help customers.
This is not your typical call centre position; this is a more personable and traditional working environment working within an office of around 30 people. It is an excellent opportunity to work with a friendly company who support their staff with progression, ongoing training, support and insurance qualifications (CII)
Key responsibilities within this role will include:
- Driving and delivering target for the company’s direct sales channel (company website)
- Leading by example with your sales ability
- Coaching, training and supporting your team
- Providing first class customer service (telephone, live chat, email)
- Ensuring that the correct cover is administered depending on customer requirements
- Following processes and guidelines (compliance, treating customers fairly)
- Dealing with complex and bespoke quotations and enquiries
- Communicating with different departments across the business to ensure customer requirements are met and understood
- Ensuring databases are kept up to date with correct customer details, communications and progress
The successful applicant will possess:
- A minimum of 2 years insurance sales / customer service experience
- Experience managing OR coaching a team
- Excellent customer service skills
- The ability to multitask in a fast-paced environment without compromising quality of work
- Strong attention to detail and organisational skills
- The ability to make an active contribution to a positive, progressive culture within the company
- Strong work ethic and attitude
- Good computer skills – Microsoft Office
In return for your hard work the company offer:
- 21 days holiday, plus bank holidays increasing with service
- A hardworking, friendly and positive environment
- Extensive training and ongoing support
- Industry Qualifications available sponsored by the company (CII)
- A lovely working environment in a newly refurbished office
- A small and friendly team
- Plenty of free parking
- Competitive salary package (depending on experience)
- A varied role with opportunities to further your knowledge and skill
*Because this is an FCA regulated company employment will be subject to background checks*
Hours: 9am – 6pm Monday – Thursday with a 5pm finish on Friday – no weekends!
For more information about this brilliant opportunity please contact our Recruitment Team on 01202 686000 or send your CV to jobs@rm.uk.com
Those who have the right skills and experience, our aim is that you will hear back from us within 24 hours but due to the high number of applications we are receiving at present, we are unable to respond to every application individually so If you do not hear from us within 3 days, please assume that your application at this stage has not been successful. As new positions arise, we will review any applications already made to us and may contact you about other suitable roles.
Resource Recruitment is an equal opportunities employer and is committed to a policy of treating all its employees and job applicants equally. It is the policy of the Company to take all reasonable steps to ensure that each applicant is assessed only in accordance on the basis of their qualifications, skills and abilities to perform the relevant duties without prejudice in regards to background, religion, ethnicity, age, sexual orientation, disability or gender.
By completing our application process, you are authorising us as a Recruitment Agency to contact you in connection with your application by email and / or telephone & SMS under GDPR Article 6(1) (a) and you are also consenting to receiving information via the same means in relation to Resource Recruitment providing you with work finding services. Our Privacy Policy can be viewed on our website under the Privacy Policy tab on our website. Should you wish, you may opt out at any time.
Keywords: insurance, FCA, CII, customer service, sales, office, agent, admin, administration, cii, executive, advisor, coordinator, co-ordinator, consultant, Poole, Bournemouth, Ferndown, Wimborne, Blandford, Wallisdown, Upton, Hamworthy, Salisbury, Ringwood, Christchurch, Southampton, Lyndhurst, Fordingbridge, Eastleigh
