Senior It Engineer

We are delighted to be working with a market leading business based in Ipswich town centre who are looking to hire a Senior IT Engineer to join their team. Working within an internal IT team and 3rd Party IT Service providers you will play a crucial role in providing 3rd line technical assistance, troubleshooting, and resolving IT issues for colleagues across multiple sites. 
Going through a period of growth this role will lead a number of exciting new infrastructure projects....
 
What is the job?

• Provide third line technical support to end-users via phone, email, or in person. Resolve hardware and software issues promptly and effectively
• Provide an escalation point for technically demanding support issues, assist in their resolution if required and support the overall objectives of the IT function as a whole
• Be responsible for a number new infrastructure projects and upgrades across a complex business 
• Assist in the setup, configuration, and maintenance of network infrastructure, including routers, switches, and firewall
• Manaagement of third party IT suppliers 
• Conduct user training sessions to improve end-users' understanding of IT systems and best practices
• Responsibility for IT security 
• Working on challenging cloud infrastructure solutions and change 
• Supportiung senior sys admin for ERP/CRM 

What do you need?

• Proven track record across a range of IT and infrastructure with a hands on approach 
• Experience with cloud infrastructure - Azure or AWS
• Understanding of security frameworks 
• Technical Project Management experience - particularly in a change management environment, would be a plus 
• Familiarity with network concepts, protocols, and configurations - including experience in multi-site networking
• Excellent communication and interpersonal skills, with customer-centric approach.

This is a great opportunity for someone who is looking to join a positive and motivated team, with the opportunity to work on challenging IT problems. 
The business are based in central Ipswich, they offer a very good salary and benefits package with flexi/hybrid working options available.