Senior It Support Officer

Job Opportunity: Senior IT Support Officer

Are you an experienced IT professional looking for your next challenge? We are a leading recruitment agency partnering with a prominent organisation in the heart of Manchester, seeking a talented individual to join their team as a Senior IT Support Officer.

Position Overview:

• Job Title:Senior IT Support Officer
• Location: Manchester
• Contract: Temporary (up to 6 months)
• Pay Rate: £270 per day

About the Role: As a Senior IT Support Officer, you will play a key role in providing second-line IT support to end-users. This involves managing complex technical issues, escalating third-line problems, and overseeing a small team of IT Support Officers. The role also encompasses hardware and software support, IT peripheral deployment, and maintaining a secure IT environment.

Key Responsibilities:

• Provide second-line IT support, ensuring service desk tickets are resolved within service levels.
• Manage a small team of IT Support Officers, including line management responsibilities.
• Support and mentor first-line IT Support Officers, prioritizing and escalating issues as needed.
• Develop knowledge-based articles and contribute to end-user training programs.
• Monitor and uphold Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Identify security issues, resolve where possible, and escalate complex security concerns.
• Collaborate with the IT Service Desk Manager to deliver an annual training program for end-users.
• Stay updated on best practices in IT, contribute to audits, and ensure compliance with policies and procedures.

Key Requirements:

• Degree in an IT-related subject or equivalent experience.
• MCSE Certification or equivalent experience.
• ITIL Foundation level certification.
• Experience in a similar role supporting users over a multi-site environment.
• Strong technical knowledge in end-user support, Microsoft 365, Windows 10, and AV systems.
• Leadership skills and experience managing a team.
• Proven ability to manage projects and adherence to SLAs and KPIs.
• Flexibility in working environment and commitment to health and safety.

Desirable Skills:

• M365 certification, VMware Certified Professional, or PRINCE 2.
• CCNA certification.
• Experience supporting VDI solutions, MS Dynamics, or SharePoint environments.

If you are a motivated IT professional looking to make a significant impact in a dynamic organisation, we invite you to apply for this exciting opportunity. Join us in driving digital transformation and ensuring IT services remain cutting-edge and efficient.
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The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.