Address
SalaryRecruiter: Daniel McCarthy
Hiring Manager: Pete O'Donnell
Career Grade: C
Closing Date: 23/1/24
Why this job matters
The Senior Network Engineering Manager directs the delivery of client technical requirements, deploying optimal networking and connectivity solutions that enable clients and the enterprise to achieve their operational and business goals.
What you’ll be doing
1.Directs teams in the delivery of daily activities and is accountable for system design, build, testing, validation, maintenance, and ongoing support of all network infrastructure components.
2.Delivers direction and strategy to define product roadmaps within area of expertise in a highly ambiguous, complex and multi-vendor technical environment.
3.Directs a network engineering team in driving client expectations for data communications connectivity and related products and applications, throughout a project lifecycle including functionality, cost, delivery schedule, support readiness and relationships.
4.Leads the scoping of a technical deliverables through to enablement of benefits realisation for the customer across multiple, large and/or complex immature solutions and develops the technical delivery plan.
5.Leads the delivery of recommendations and supporting details of formal project proposals for network connectivity and configurations.
6.Provides ongoing management of the technical delivery portfolio, managing complex incidents, pre-empting issues and risks and coordinating the resolution to ensure all requirements are met and delivery is on track.
7.Directs critical projects involving interdisciplinary teams, adhering to policy, regulatory requirements, and standards of best practice.
8.Shapes and directs the development of policies and procedures, ensuring their conformance with information systems goals.
9.Leads the delivery of support for clients with data protection and overarching cloud capabilities.
10.Directs network engineers in the implementation of core and cloud infrastructure security to manage risks and exposure.
11.Mentors, coaches, and manages a team to develop current and future team capabilities and ensure performance.
12.Leads the implementation of continuous improvement opportunities to improve Network Engineering processes.
The skills you’ll need
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
About us
BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Why this job matters
This role is accountable for the ISP network design, with responsibility across our Consumer, Business and Wholesale brands – EE, BT, Plusnet and Broadband One. It provides leadership to an immediate team of designers as well as a virtual platform team spanning Delivery, Operations and other stakeholders. In addition, it acts as Product Owner for key products within the ISP network. Together the develops, scales and operates BT Group’s broadband services to create a brilliant network experience for our customers.
What you’ll be doing – your accountabilities
- Shape ISP Networks Design Team’s strategy to enable the achievement of the ISP tribe goals.
- Leadership of ISP Networks Design Team; developing skills and capabilities through inspiring communication, goal setting, mentoring, coaching, knowledge sharing and performance management to support business and personal objectives to create a high performance culture.
- Develop close and effective relationships with customers, vendors, suppliers and colleagues at a senior level, and be able to confidently present information, facilitate negotiations, and provide thought leadership to them.
- Drive transformation of the technology platform and operating model through the adoption of agile methodologies and automated capabilities.
- Forecast supply and demand of resource requirements based on known and unknown business needs.
- Drive development of complex network capabilities to create innovative broadband products.
- Accountable for security and compliance of platforms and services within ISP Networks.
The skills you’ll need to succeed
- People management and leadership.
- Proven ability to motivate, inspire and lead teams in a complex environment and through periods of change.
- Expertise in IP and Broadband networks.
- Understanding of drivers and measurement of customer experience; experience in driving improvement in customer experience.
- Experience in managing agile product development.
- Commercial savviness; budgeting, demand management, vendor management and negotiation.
- Proven ability to build strong working relationships with stakeholders inside and outside the team at all levels of the organisation, including those with different priorities from your own.
- Excellent communication skills and proven ability to influence others at all levels and functions within the business to agree solutions which maximise value for BT Group.
- Ability to lead remote teams and collaborate with remote stakeholders in a highly effective manner.
Experience you’d be expected to have
- Mandatory: experience of leading highly skilled engineering or software development teams.
- Mandatory: experience of managing or overseeing the in-life operation of critical large-scale customer-facing networks.
- Mandatory: experience of managing strategic vendor relationships and associated budgets.
- Preferable: experience of designing complex service provider IP or transport networks.
- Preferable: experience of agile product development.
- Preferable: expertise in solution architecture.
- Preferable: Roadmap setting or technology architecture experience.
