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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
TLS set the standard for luxury travel programs, and we have been innovating and evolving our programs, benefits, and offerings ever since to drive value for our customers and deepen their relationship with the American Express brand. In partnership with 1000+ best-in-class travel suppliers, TLS delivers unparalleled travel benefits to premium card members; optimizing the delivery of products and services through different channels, including our customer contact centers, market specific travel websites and evolving digital solutions.
With a deep understanding of our customers’ needs and a pulse on evolving travel trends and innovation in the international markets, the Global Strategic Partnerships and Marketing (GPM) organization is shaping the future of travel and transforming the value proposition of TLS travel benefits to maintain our strength in the leisure travel industry. GPM leads negotiations with travel supplier partners to provide premium Card Members access to a trusted network of carefully curated brands and exclusive benefits. We reciprocate for our supplier partners through a disciplined, data-driven marketing strategy designed to increase customer engagement and revenue growth for strategic partners and for TLS.
Senior Manager Strategic Partnerships will report to the Director of International Partnerships and is responsible for managing our key EMEA partnerships through a CRM strategy. Through these partnerships you will drive new opportunities for TLS and your partner portfolio whilst delivering TLS goals and objectives. Working with local markets you will understand their specific business needs to drive card member engagement, and translate into your into your partner strategies.
Strong relationship, negotiation and analytical skills, with Industry market knowledge will be required to deliver in this exciting role.
How will you make an impact in this role?
- Supports the Global TLS Strategy to drive education and engagement in local markets.
- Provides market intelligence to support regional and local deal negotiations balancing commercial terms for TLS and delivering card member value.
- Manages implementation of new partnerships and strategy for existing partnerships.
- Collaboratively works with other Amex Business enterprises across global markets driving partner strategy and common goals.
Minimum Qualifications:
- Strong customer orientation, able to understand & interpret premium customers' needs
- High level of motivation and ability to work under own initiative, specifically able to work across multiple time zones, with an entrepreneurial mindset
- Analytical – Able to read and analyse data and make recommendations to internal and external stakeholders.
- Innovative and creative thinker, prepared to challenge status quo and find creative solutions to problems.
- Ability to communicate across business units and influence others both internally & externally.
- Experience in supplier negotiations is desirable.
- Experience in managing complex stakeholder management, and be able to demonstrate dealing with difficult scenarios, whilst building multilevel relationships within the partners business.
- Advanced knowledge in Microsoft Word, Excel, and PowerPoint.
- Excellent communication, analytical, and presentation skills (both written and oral)
- Knowledge of GDS and airline and revenue management desirable
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
