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Salary Snap Inc.
is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat
, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio
, an augmented reality platform that powers AR across Snapchat and other services; and it's AR glasses, Spectacles
. Workplace Experience (WX) is responsible for the design, build, and operations of all Snap workspace globally. The team includes Portfolio Management, Design & Construction, Data, Technology & Planning, Workplace Operations, Food and Onsite Events. Our mission is simple: We help Snap get together and get to work. We balance the diverse needs of our employees and teams to collaborate and socialize, as well as concentrate independently. Our workplace supports safe, healthy and sustainable lifestyles and most importantly builds community.
We’re looking for a regional leader to join the Workplace Experience (WX) Team at Snap Inc! Based out of London, you will be the key leader of our Workplace Operations team, responsible for the delivery of Workplace Operations across our 33 offices in EMEA, MENA, and APAC regions. As the leader of our Workplace Operations team, you will be responsible for the day-to-day operations of our office portfolio, ensuring it is operated and maintained to a high standard and in compliance with local, global and regional policies and guidelines. Working closely with a wide-array of internal teams as well as external partners, you will also play a key role in supporting the design and construction of new office spaces as well as supporting new programs to improve employee experience in our offices such as food. This role will partner closely with our third-party facilities/workplace team, as well as HR, Procurement, Finance, Security, IT, business leaders and other cross-functional partners to provide workplace services and programs that exemplify Snap’s values: Kind, Smart and Creative.
What you’ll do:
- Lead a growing global team of on-site Workplace Operations managers (both internal Snap employees and external vendors)
- Be an ambassador of the overall workplace experience for all employees, ensuring Snap’s values and inclusive culture is translated into a welcoming and engaging workplace
- Oversight and responsibility for managing all day-to-day operations including onsite meetings & events, food, janitorial services, repair and maintenance, as well as warehouse management, mail operations, etc.
- Management responsible for the delivery of our food program (onsite cafes, catering, meal credits and micro-kitchens)
- Manage vendor performance with our 3rd party vendors, including but not limited to food service, facilities management, building engineering, and project management, to ensure all services are delivered in accordance with contracts and agreed standards
- Hire and develop a high performing team
- Oversee all Workplace Operations budgets for sites in the EMEA, MENA, and APAC regions
- Lead the development, ongoing management, tracking, and forecasting of annual operating and capital budgets, financial variance tracking, and operations expenses.
- Responsible for ongoing financial management including, invoice review and approval, partnering with procurement and other internal teams to meet requirements for purchasing & projects.
- Build and manage relationships with key business leaders and stakeholders, soliciting feedback to continuously improve the employee experience across all sites.
- Lead proactive communications on behalf of the Workplace Experience team our on-site leadership teams and office employees
- Lead the development of short and long-term tactical plans and programs for the innovation of workplace amenities and services
- Partner with Design & Construction peers to seamlessly deliver new office spaces, expansions, re-stacks and moves
- Lead implementation of experience related programs and develop guidelines, best practices, and standards for teams to use to drive consistency in services across all locations
- Proactively identify business needs, gain alignment on objectives, scope, timing, and resources
- Work with various internal teams to develop creative solutions and programs to address ever-changing business, employee and customer needs
- Partner closely with cross functional teams such as IT, Security, HR, and EHS to ensure all sites are operating in accordance to Snap standards
- Conduct regular, formal site condition inspections and work closely with responsible parties to ensure any deficiencies identified are resolved
- Oversee complex projects that drive improvements to the employee’s workplace experience
Knowledge, Skills, and Abilities:
- Leadership with high performing geographically dispersed teams
- Ability to hire and develop great team members
- Experience with managing a regional facilities operations team preferred with knowledge of building systems, standard operating procedures and employee services.
- Demonstrates a self-motivated work ethic and urgency in fast-paced settings, coupled with self-starting initiative, creative thinking, and strong decision-making skills.
- Exhibits a high level of attention to detail and exceptional organizational skills, showcasing an extremely detail-oriented approach
- Excellent in both written and verbal communication, possessing exceptional interpersonal skills and the ability to collaborate effectively with both internal and external stakeholders.
- Someone who can work effectively on large-scale projects while simultaneously tending to often minute details and tasks
- Ability to initiate and drive projects to completion with minimal guidance, and to work independently as well as collaboratively in a team environment
- Ability to build relationships at all levels of the organization
- A passion for Snapchat!
- Experience utilizing workplace, facilities and space management systems preferred.
- Embody the Snap values of kind, smart, and creative
- Process driven individual with a proven track record of identifying gaps and implementing new processes
- English speaking
Minimum Qualifications:
- Bachelors or equivalent years of experience
- 10+ years of facilities management experience with an emphasis on facilities, office management, workplace services, customer service and event management
- The role requires regular onsite work at a Snap Office Location and travel to regional sites
"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days a week.
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at
accommodations-ext@snap.com
. Our Benefits
: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success! 
