Senior Programmes Officer

Job description The Policy Institute’s vision “solving society’s challenges with evidence and expertise”, which we achieve by combining the rigour of academia, the connectedness of a think tank and the agility of a consultancy. This is designed to equip policymakers and civil servants from across the globe to meet the challenges of the future, creating leaders capable of delivering the services that citizens expect today. Through education, research and public engagement, the School focuses on the most pressing policy problems, ensuring that policy professionals are prepared with both the hard and soft skills necessary to understand how power, influence and change move through political circles. The Senior Programmes Officer works as part of a team across Strand Group, International School for Government (ISfG) and other units as appropriate to ensure consistent support and delivery of online, blended and residential taught provision providing high quality administrative support.  The role holder will be responsible for delivering an outstanding customer experience to relevant stakeholders throughout the student lifecycle from pre-enrolment activities through to graduation and beyond. The role holder will be resolving complex day-to-day issues, responding in line with university Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). They will represent the Policy Institute (Strand Group & ISfG) externally with students and clients and internally through wider university activities and committees at all times supporting the School’s interests and engaging with university functions.   This role will present exciting opportunities to work with a small and collaborative team and together support a growing portfolio of online, blended, executive and residential education offerings.  Equality, Diversity & Inclusion are core values at the Policy Institute. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered and comfortable in the workplace This is a full-time  post - 100% full time equivalent