Senior Service Designer

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Making Tax Digital (MTD) is a key part of the government’s ambition for HMRC to become one of the most digitally advanced tax authorities in the world.
MTD will make it easier for businesses to get their tax right, saving time which can be devoted to maximising business opportunities, and helping to foster good financial planning. MTD requires businesses to use digital record-keeping tools and submit tax return data directly from those records using MTD-compatible software.
We are committed to ensuring that the tax system continues to meet the needs of the increasingly digitally engaged population, and we want to build on its resilience and effectiveness.
An exciting new opportunity is available for a Senior Service Designer in Making Tax Digital. We're looking for a motivated, passionate and self-starting individual to join an established and knowledgeable programme operating in a fast-paced environment.
We are looking for an individual who is proactive in their approach to work and has sound judgement, as well as a strong ability to communicate and prioritise.
The successful individual can look forward to a supportive environment to achieve great outcomes, develop their skills and personal effectiveness and get valuable and unique insights into a high-profile programme.

See what it’s like to work at HMRC:find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.

The Senior Service Designer in Making Tax Digital will be critical for joining up the end-to-end journey of the different services and products for our users. You'll manage Service Designers that work across multiple teams and be responsible for ensuring that these teams consider the users and take into account the above the line and below the line implications of their decisions.
You will work across a group of multidisciplinary teams to ensure that the features that are being designed are informed by evidence and put our users first.
You will work closely with each other to ensure the full end-to-end picture is joined up, and you will manage and develop the capability of Service Designers that are embedded within teams that are designing and building new features.
With complex services we have a complex user base – millions of people have to use these services, which means a broad spectrum of different needs and outcomes. You will influence and support others within the profession to take on designing our biggest services. You will work with digital service managers and programme directors to develop design concepts, collaborate with product and business analysis leads, help set direction and embed good practice within teams and make important decisions based on research and understand how this research impacts others.
The Digital, Data and Technology (DDaT) Capability Framework provides more details about the role of the Senior Service Designer which can be found here: https://www.gov.uk/guidance/service-designer#senior-service-designer

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