Senior Service Manager

Senior Service Manager

Location: Leatherhead, Surrey (Hybrid)

Salary: Circa £32k + Excellent Benefits

Working Hours: 35 hours per week

The Client:

Our client, a leading charitable organisation in the health and social care sector, specialises in personal care services, including washing, dressing, and operates a Day Unit for early-onset dementia.

The Role:

As a Senior Service Manager, you will oversee unpaid carer services, ensuring operational excellence and compliance.

Responsibilities:

-Supervise service provision, addressing gaps and optimising resources.
-Develop and implement strategic plans aligned with the business goals.
-Lead care professionals, participate in Out of Hours, and contribute to continuous improvement.
-Attend Care Worker team meetings and contribute as needed.
-Investigate HR / Employee relations concerns within the care team.
-Build and maintain strong relationships with stakeholders.
-Collaborate with Training and Compliance Manager to ensure sector compliance.
-Work with Recruitment Coordinator on staffing requirements.
-Conduct comprehensive performance reporting.
-Attend networking events as required.
-Address pays queries and invoice issues from unpaid carers.
-Conduct monthly themed audits of the sector.

Requirements:

Essential:

-Previously worked as a Service Manager or in a similar role.
-Previous line management experience in a care setting.
-Willingness to commence NVQ Level 3 and/or Level 5 in Health and Social Care.
-Care Certificate, knowledge of CQC regulations, and Health Care Act.
-Knowledge of safeguarding protocols.
-Strong understanding of (unpaid) carer needs.
-Valid UK driving licence with a roadworthy car.

Desirable:

-Previous experience with Learning Disabilities, Autism, and Dementia strategies.
-Possess management experience in multi- disciplinary team.
-Background in writing audit risk assessments and care plans.
-Skilled in training frontline staff.

Benefits:

-Competitive salary
-Pension scheme
-Life assurance
-Overtime availability

Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.

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